Senior Manager (Protective Service- Triage Unit), RPG/OPS

Ministry Of Social And Family Development; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

The Ministry Of Social And Family Development is seeking a Senior Manager for the Protective Service within the Rehabilitation and Protection Group. You will lead a team of Intake and Response case workers, triage enquiries, determine intervention thresholds, and coordinate crisis management for high‑risk child abuse, domestic violence and vulnerable adult cases.

This role requires a social work or psychology background with 2+ years of supervisory experience, plus strong writing, analytical and

Qualifications

• Educational background in Social Work, Psychology or related discipline, or 6–8 years of relevant experience.
• At least 2 years of supervisory experience.

Responsibilities

• Supervise Intake and Response case workers, triage enquiries and determine intervention thresholds.
• Undertake crisis management for high-risk cases on-site, including safety planning.
• Oversee strategic planning of policies, workflows and protocols for the team.
• Identify and engage professionals to collaborate across services and ministries.
• Lead implementation and review of new initiatives to support intake operations.
• Oversee staff development to maintain professional capacity.

Skills

Supervisory leadership

Crisis management

Stakeholder engagement

Analytical thinking

Written communication

Education

Social Work or Psychology

Job description

What the role is:

The Rehabilitation and Protection Group (RPG) undertakes statutory functions in the rehabilitation of adult and youth offenders, and the protection of children, families and vulnerable adults (VAs). RPG’s mission is to prevent harm, protect and rehabilitate individuals & strengthen families.As part of the RPG family, the Protective Service (PSV) is a statutory service and it leads in the policies and processes to safeguard the safety and well-being of individuals, families and vulnerable adults experiencing violence, abuse or neglect.

What you will be working on:

Reporting to the Assistant Director, your role is to lead a team of case workers responsible in the triage of enquiries received by PSV to determine the level of intervention and right siting of these enquiries and undertake crisis case management duties such as immediate safety planning and intervention work for high-risk child abuse, domestic violence and vulnerable adults experiencing violence, abuse or neglect. You will be working closely with PSV’s professional partners to ensure an effective protection system for children and young person, domestic violence and vulnerable adult survivors.

Responsibilities: As a Senior Manager, you will:

• Supervise a team of Intake and Response case workers: undertaking triage and consultation of enquiries to determine the level of intervention and right sitting of these enquiries such as if it meets the threshold for statutory intervention or it can remain in the community for intervention;
• undertaking crisis management to high-risk cases on-site that involve child abuse, domestic violence and vulnerable adults, conduct safety assessment and implement immediate safety planning to ensure their safety, during and after-office hours;
• Oversee strategic planning of Intake and Response operational polices, workflows and protocols with regular reviews to improve effectiveness and efficiency of the team’s functions;
• Identify and engage key professionals to collaborate and build up interface to facilitate a smooth service delivery;
• Lead implementation and review of new initiatives to support for Intake and Response operational needs; and
• Oversee staff development to ensure professional capacity of the team by identifying training needs.

What we are looking for:

Requirements: Technical Competencies:

• Educational Background in Social Work, Psychology or related discipline or with at least 6-8 years of experience in working with children, families and vulnerable adults or with crisis management in social service settings;
• At least 2 years of supervisory experience.

Generic Competencies: Strong writing and presentation skills

• Strong analytical, problem solving and multi-tasking skills
• Strong interpersonal skills and comfortable in engaging external partners in the community and across Ministries
• Tenacious and nimble in handling difficult clients and/or situations
• Empathetic with high level of emotional resilience and ability to work calmly in stressful situations and environment
• Enjoy teamwork and able to work in a challenging and fast-paced environment
• Competent in building strong teams

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.