(SSP/OP) Senior Manager/Assistant Director (Family Support)

Ministry Of Social And Family Development; Singapore; In loco; SGD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

The Ministry Of Social And Family Development (MSF) in Singapore seeks a Senior Manager/Assistant Director to lead operational policy for Family Service Centres (FSCs) and the Youth GO! Programme (YGP).

You will report to the Senior Assistant Director and guide policy, planning and service delivery across MSF-funded social services. Responsibilities include reviewing KPIs, developing guidelines for new schemes, maintaining referral protocols between FSCs and other agencies, and coordinating

Competenze

• 3–5 years’ work experience in policy or operational policy.
• Strong writing, analytical, problem solving and communication skills.
• Able to collaborate effectively with internal and external stakeholders.
• Self-motivated team player with strong project management skills.
• Adaptability to change.

Mansioni

• Review Key Performance Indicators and Service Standards Requirements for FSCs and YGP in consultation with relevant divisions.
• Contextualise, develop and review operational guidelines for new and existing schemes including under ComLink+ to ensure effective service delivery by FSCs.
• Develop, maintain and review referral protocols between FSCs and other agencies, to support FSC clients’ needs.
• Plan the transition process for FSCs and YGPs to transit to quality-based selection processes for MSF to competitively assess and appoint SSAs based on their proposal to improve clients’ outcomes.
• Work with internal and external stakeholders to support broader policy reviews, as well as execution of service policies.
• Supervise at least 1 staff who is working on a subset of the above matters.

Conoscenze

Policy analysis

Stakeholder management

Project management

Written communication

Team collaboration

Descrizione del lavoro

What the role is:

The Social Support Group (SSP) oversees all operational policy, planning and delivery of social services for low-income and vulnerable families. The Operations Planning Division (OP) develops the operations policy for ComCare schemes and MSF-funded social services for lower-income or vulnerable individuals and families. The Operations Planning 3 (OP3) Branch oversees the operational policy and service management of 50 Family Service Centres (FSCs) and Youth GO! Programme (YGP) that are run by Social Service Agencies. The FSCs serve vulnerable individuals and families with social and emotional issues and are designated as Child Protection Case Management agencies, while the YGP serves at‑risk youth to help them be meaningfully engaged in their studies/work, stay crime‑free, develop problem‑solving skills and be resilient individuals. It takes guidance from and works closely with policy counterparts on initiatives such as ComLink+, the Review of the Family Services Landscape, and the Review of the Youth Services Landscape.

What you will be working on:

The Senior Manager/ Assistant Director will report to the Senior Assistant Director working on operational policy for Family Service Centres (FSCs) and Youth GO! Programme (YGP).

Responsibilities:

• Review Key Performance Indicators and Service Standards Requirements for FSCs and YGP in consultation with relevant divisions
• Contextualise, develop and review operational guidelines for new and existing schemes including under ComLink+ to ensure effective service delivery by FSCs
• Develop, maintain and review referral protocols between FSCs and other agencies, to support FSC clients’ needs
• Plan the transition process for FSCs and YGPs to transit to quality-based selection processes for MSF to competitively assess and appoint SSAs based on their proposal to improve clients’ outcomes
• Work with internal and external stakeholders to support broader policy reviews, as well as execution of service policies
• Supervise at least 1 staff who is working on a subset of the above matters

What we are looking for:

• 3 – 5 years’ work experience in policy or operational policy; experience in the social service sector would be advantageous
• Strong writing, analytical, problem solving and communication skills
• Able to collaborate effectively with internal and external stakeholders
• Self-motivated team player with strong project management skills
• Adaptability to change

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career! At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people‑centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future‑ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.