Protection Officer (Protective Services / Operations – Triage Unit)

Ministry Of Social And Family Development; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

The Ministry Of Social And Family Development is seeking dedicated professionals for a challenging social work position. You will conduct statutory investigations and implement interventions aimed at protecting vulnerable individuals, including victims of domestic violence. Ideal candidates will have a background in Social Work or related fields, excellent communication skills, and a commitment to working in fast-paced environments. This role requires 12-hour shifts including nights and weekends, focusing on safeguarding children and vulnerable adults.

Qualifications

• Background in Social Work or related field in Social Sciences (e.g., Psychology, Sociology).
• Good interpersonal and communication skills.
• Ability to manage difficult and hostile clients.
• Ability to work in a fast-paced environment in the frontline.
• Committed to working with vulnerable populations.
• Proficiency in Chinese dialects, Malay, Tamil, or Hindi preferred.
• Prior experience in working with domestic violence victims, vulnerable adults, or children is an advantage.

Responsibilities

• Conduct statutory social investigations and implement interventions.
• Identify and respond to allegations of abuse, neglect, and self-neglect.
• Manage cases involving domestic violence victims and vulnerable adults.
• Conduct home and agency visits while engaging with various persons involved.
• Work on developing reintegration plans and conducting periodic reviews.
• Respond on-site to high-risk cases and conduct safety assessments.
• Maintain a rotating schedule including nights, weekends, and public holidays.

Skills

Interpersonal skills

Communication skills

Ability to manage difficult clients

Ability to work in a fast-paced environment

Proficiency in Chinese dialects, Malay, Tamil, or Hindi

Experience with domestic violence victims

Education

Background in Social Work or related field in Social Sciences

Job description

What the role is:

The Rehabilitation and Protection Group (RPG) undertakes statutory functions in the rehabilitation of adult and youth offenders, and the protection of children, families and vulnerable adults (VAs). RPG’s mission is to prevent harm, protect and rehabilitate individuals & strengthen families. As part of the RPG family, the Protective Service (PSV) is a statutory service and it leads in the policies and processes to safeguard the safety and well‑being of individuals, families and vulnerable adults experiencing violence, abuse or neglect.

What you will be working on:

Brief description of Job Scope: Reporting to the Team Lead, you will be part of a dynamic team of case workers responsible for conducting statutory social investigation and implementing intervention to protect the safety and best interest of individuals, families, children and vulnerable adults (VAs) experiencing violence, abuse or neglect under the Children and Young Persons Act, Vulnerable Adults Act and Women’s Charter.

• Identify, investigate and respond to allegations of abuse, neglect and self‑neglect.
• Attend timely to enquiries, take on assessment and service monitoring for cases coming in through different channels (e.g., call centre, emails, form etc).
• Work with partners to ensure coordinate case management and safety of vulnerable person(s).
• Carry out statutory functions of protection of domestic violence (DV) victims, children/VAs (e.g., application of court orders and accompanying conditions).
• Respond on‑site to high‑risk cases involving child abuse, domestic violence and vulnerable adults, conduct safety assessment and implement immediate safety planning to ensure their safety, during and after‑office hours.
• Manage cases of DV victims, children/VAs which include conducting home and agency visits, engaging person(s) causing harm and carers on case directions, developing reintegration plans, implementing case plans and conducting periodic review of cases.
• Involve in development work to support the protection of DV victims, children/VAs.
• This role involves working 12‑hour shifts on a rotating schedule, which includes nights, weekends, and public holidays.

What we are looking for:

• Background in Social Work or related field in Social Sciences (e.g., Psychology, Sociology etc).
• Good interpersonal and communication skills.
• Ability to manage difficult and hostile clients.
• Ability to work in a fast‑paced environment in the frontline.
• Is committed to and possesses grit and tenacity in working with vulnerable populations.
• Proficiency in Chinese dialects, Malay or Tamil or Hindi preferred to liaise with clients.
• Prior experience in working with DV victims, VAs, children, elderly, or protection work is an advantage.
• Possesses positive learning attitudes and a growth mindset.
• Able to do 12‑hour shift work including night shift and during public holiday and weekends.