Senior/ Manager, Operational Support Services

National University Polyclinics; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

National University Polyclinics in Singapore is seeking a Facilities and Biomedical Medical Engineering Manager to lead the Facilities and BME management functions. You will oversee operations, work with contractors, and ensure compliance with rules and regulations.

You will manage budget planning, outsourcing, tenders, and KPI delivery; supervise preventive and corrective maintenance of BME and dental equipment; and drive equipment licensing renewals and project development from start to finish.

Qualifications

• A degree in Estate Management, Facility Management, Building or Engineering (or equivalent) with at least 5 years of FM/Facilities experience.
• Experience leading teams and managing facilities operations.
• Certifications in Fire Safety, JCI or OHSAS are advantageous.
• Proficient in WSH requirements and safety compliance.

Responsibilities

• Oversee the facilities management operations of NUP polyclinics and HQ, coordinating with contractors and vendors.
• Manage budget planning, outsourcing, tendering and awarding of contracts, and KPI delivery.
• Ensure preventive, corrective, and ad hoc maintenance meets required standards.
• Lead the team in contract management and renewal of equipment licensing.
• Oversee facilities development projects from initiation to completion, ensuring policy compliance.
• Prepare budget estimates, progress reports, and cost tracking; issue RFIs/RFPs and draft award papers.

Skills

Leadership

Decision-making

Communication skills

People management

Strategic thinking

Attention to detail

Education

Degree in Estate Management / Facility Management / Building / Engineering

Job description

You will be responsible for the following:

Facilities and Biomedical Medical Engineering (BME) Management

• Oversee the facilities management operations of NUP polyclinics and HQ by working closely with the contractors and vendors in compliances of all rules and regulations.
• Responsible for budget planning, outsourcing, tendering and awarding of contracts, as well as creating, monitoring and delivering on KPIs.
• Ensure that all preventive, corrective maintenance and ad hoc works are carried out according to requirements and standards.
• Lead the team in contract management matters.
• Manage the preventive maintenance of BME and Physio equipment, and ad hoc repair works for equipment including dental equipment (eg autoclave, dental chair and compressor and suction motor).
• Manage the renewal of all equipment licensing.

Facilities Development

• Manage the facilities development and upgrading projects from beginning to end.
• Oversee the entire project performance and ensure that implementation is in compliance of policies and procedures and that construction activities do not interfere with operations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Oversee the submission of budget estimates, evaluation report, progress report and cost tracking reports.
• Call for Quotation or Request for Proposal (RFP), propose the evaluation criteria, organize the evaluation and draft award approval paper.

Requirements

• Good degree in Estate Management/ Facility Management/ Building/ Engineering in related field or the equivalent with at least 5 years of experience in building and facilities management.
• Certified Fire Safety Manager and experience with JCI certification and OHSAS certification is advantageous.
• Proficient in WSH requirement is preferred.
• Possess strong leadership, decision-making and communication skills.
• Good in people management with strong ability to engage and work with all levels of staff.
• Strategic system thinking and attention to details.