Senior Manager / Manager, Case Resolution at IMDA, Singapore

Infocomm Media Development Authority (IMDA); Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Infocomm Media Development Authority (IMDA) in Singapore is seeking a Senior Manager/Manager, Case Resolution to join the Online Safety Project Office. This front-line policy and operations role handles case assessment, content moderation oversight, and stakeholder engagement in a high-stakes environment.

You will evaluate reports, assess potential harm, negotiate with industry players, and coordinate with government bodies to deliver victim relief, with on-call duties monthly and exposure to

Qualifications

• Background in Humanities, Computer Science, Social Sciences, Mass Communications, or Legal Studies; strong interest in online safety and knowledge of how online platforms operate.
• At least 2 years of experience in Public Policy, Online Content Regulation, Online Trust and Safety, Horizon Scanning, or Strategic Futures work is advantageous.
• Strong analytical, inter-personal, and writing skills; resilience and commitment to self-care to handle exposure to graphic content.

Responsibilities

• Proactive case evaluation: respond to stakeholder reports and public feedback on online content in a high-volume environment.
• Harm assessment: conduct rigorous assessments of potentially harmful material with a mandate to act swiftly when necessary.
• Multi-party negotiation: negotiate with industry players and coordinate with the Whole of Government to deliver victim relief in cases involving online harm.
• On-call accountability: commit to weekend on-call duty at least once a month.

Skills

Analytical skills

Interpersonal skills

Written communication

Online safety knowledge

Education

Background in humanities/science/arts or legal studies

Job description

Senior Manager / Manager, Case Resolution at IMDA, Singapore

I

Organising Institution / Firm

Infocomm Media Development Authority (IMDA)

Rolling Basis (Official)

Not Specified

Background in Humanities, Computer Science, Social Sciences, Mass Communications, or Legal Studies; strong interest in online safety and good knowledge of how online platforms and services operate; at least 2 years of experience in Public Policy, Online Content Regulation, Online Trust and Safety, Horizon Scanning, or Strategic Futures work is advantageous; strong analytical, inter-personal, and writing skills; resilience and commitment to self-care to handle exposure to graphic content; full-time position; entry-level seniority as listed.

Full-time Government Job

Full Opportunity Brief

The digital town square has become a battlefield. As Singapore accelerates its push toward a safer online ecosystem, the Infocomm Media Development Authority (IMDA) is quietly building the squad that will decide how content moderation, victim relief, and platform accountability actually work on the ground. One of the most compelling entry points into this mission is the Senior Manager / Manager, Case Resolution role based in Singapore. This is not a back-office compliance job—it is a front-line policy and operational position where every case assessment can shape the contours of digital safety in a nation that takes internet governance seriously.

This article dissects the role through the lens of a career strategist, explaining why this rare intersection of law, technology, public policy, and human empathy deserves your attention. Whether you are a legal professional exploring next moves, a policy wonk with sharp analytical muscles, or a communications specialist hungry for meaningful impact, this breakdown will help you decide and prepare effectively.

Why This IMDA Role Is Bigger Than It Looks

At first glance, a \"Case Resolution\" title might sound administrative. In reality, it is the hinge between Singapore's online safety laws and the everyday experiences of citizens who encounter harmful content. The role lives inside the newly formed Online Safety Project Office, which signals that the government is centralising and professionalising its response to digital harms. This is a strategic, cross-cutting position that demands fluency across disciplines: legal reasoning to assess whether content crosses thresholds, technological literacy to understand how platforms operate, and diplomatic tact to negotiate with multinational tech companies. For legal professionals, this is a rare chance to apply legal analysis outside the courtroom, where statutory interpretation meets the messy reality of user-generated content.

If you want to be in the room where online safety decisions are made, this is one of the most direct doors into that room.

The broader importance of this role lies in the global movement toward platform accountability. Governments around the world are wrestling with how to combat illegal and harmful online content while preserving free expression. Singapore's approach, being one of the first in Southeast Asia to establish dedicated online safety functions, is being watched closely. Working in the Online Safety Project Office means contributing to the architecture of digital governance—an area that will only grow in relevance as artificial intelligence, deepfakes, and cross-border content flows complicate the landscape.

Inside the Trenches: What You Will Own and Execute

The job description is refreshingly specific. You will not be writing vague policies in isolation; you will be on the ground, processing reports and public feedback with high stakes. Your core responsibilities include:

• Proactive case evaluation: Respond to stakeholder reports and public feedback on online content, sorting signal from noise in a high-volume environment.


• Harm assessment: Conduct balanced and rigorous assessments of potentially harmful material, with a mandate to take swift, decisive action when necessary.


• Multi-party negotiation: Negotiate with industry players and coordinate with the Whole of Government to deliver victim relief in cases involving online harm.


• On-call accountability: Commit to weekend on-call duty at least once a month, ensuring real-time responsiveness to emerging online safety issues.

This is an operational role with strategic weight. Every decision you make contributes to precedent and practice. The on-call requirement may seem burdensome, but it reflects the reality that online harms do not clock out. Your resilience and self-awareness will be tested, and the role explicitly warns that you may be exposed to graphic content covering minor safety, suicide, self-harm, violent extremism, and bullying. This is not a desk job for the faint-hearted; it is a vocation for those who want to make a tangible difference.

You may be exposed to graphic content... your resilience and commitment to self-care to manage the emotional demands of the role is essential.

Decoding the Eligibility Checklist: Are You the Right Profile?

IMDA has kept the eligibility net appropriately wide, recognising that online safety is not the sole province of any single discipline. The listed backgrounds are:

• Humanities


• Computer Science


• Social Sciences


• Mass Communications


• Legal Studies

Crucially, a legal background is placed in the same bracket as technology and communications, which tells you that the role values interdisciplinary thinking over narrow specialisation. If you are a law graduate with a passion for internet policy, you will not be discounted for having less technical experience, provided you can demonstrate strong interest and knowledge of online platforms and app stores. Having at least two years of experience in public policy, online content regulation, online trust and safety, horizon scanning, or strategic futures work is singled out as advantageous, but not necessarily a hard gate for exceptional candidates. What truly matters is the ability to analyse quickly, write persuasively, and handle stakeholders with empathy and firmness. If you have dabbled in cyber law, digital rights, or policy research during your studies, you should frame those experiences as relevant preparation.

Career Capital: How This Role Transforms Your Professional Trajectory

For early-career professionals, this role offers an accelerated apprenticeship in one of the most complex policy spaces of the 21st century. Here is what you stand to gain beyond the job title:

• Public sector credibility: IMDA is a statutory board with significant influence in Singapore's tech and media landscape. A stint here opens doors across government agencies, regulatory bodies, and top technology companies.


• Negotiation and crisis management skills: Regularly engaging with platforms and coordinating whole-of-government responses will make you a sharper negotiator and a calm presence under pressure.


• Legal and policy fluency: You will learn how statutory frameworks translate into real-world enforcement, invaluable experience for anyone considering a future in tech policy, data protection, or corporate compliance.


• Networking: You will work alongside senior civil servants, industry representatives, and advocacy groups, building a rolodex that can anchor your career for decades.

The role is labelled \"entry level\" on LinkedIn, which is unusual for a senior manager title. This suggests IMDA is prioritising potential and fresh thinking over a long corporate track record, making it an excellent springboard for high-performing early-career candidates who have demonstrated relevant skills through internships, research, or volunteer work.

Strategic Application Blueprint: From LinkedIn Click to Shortlist

Given that the deadline is not specified, you should treat this as a rolling application and move fast. Here is a step-by-step preparation strategy:

• Tailor your CV to the language of online safety: Use keywords like content moderation, platform governance, trust and safety, policy analysis, stakeholder engagement, and case management mirroring the job description.


• Write a compelling cover letter: Highlight a specific instance where you analysed a complex issue and took decisive action. Show that you understand the emotional demands of the role and have a self-care strategy.


• Demonstrate platform fluency: Mention familiarity with major social media services, app stores, and content reporting mechanisms. Employers want confidence, not theoretical knowledge.


• Prepare for behavioural questions: Expect queries about handling graphic content, managing conflicting stakeholder interests, and responding to crises under time pressure.


• Leverage referrals: LinkedIn indicates that referrals from current IMDA employees can double your interview chances. Search your network for contacts in IMDA, especially within the online safety or policy teams.

Do not let the \"senior\" title intimidate you. The description explicitly asks for at least two years of experience, which is a junior-mid threshold. Apply with evidence of your analytical and writing skills, whether through academic papers, policy briefs, or case studies from previous roles.

Frequently Asked Questions

1. What is the application deadline for the IMDA Senior Manager, Case Resolution role?
The job posting does not specify a deadline. Applications are likely reviewed on a rolling basis, so interested candidates should apply as soon as possible via the LinkedIn job listing.

2. Do I need a law degree to apply?
No. The role explicitly welcomes candidates from Humanities, Computer Science, Social Sciences, Mass Communications, and Legal Studies. A legal background is one of several relevant paths, not a prerequisite.

3. Is the role open to fresh graduates?
While the posting lists two years of relevant experience as advantageous, it is not explicitly mandatory. The \"entry level\" seniority on LinkedIn suggests early-career candidates with strong internship or research experience may be considered, especially if they demonstrate exceptional analytical and communication skills.

4. What is the most challenging part of the job?
According to the job description, exposure to graphic content is a significant challenge. The role requires resilience, emotional maturity, and a commitment to self-care. Weekend on-call duty, at least once a month, also adds pressure. Candidates should prepare both professionally and personally for this reality.