Business Analyst, Content & Standards Division

Info-communications Media Development Authority; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

The Info-communications Media Development Authority invites a Manager-level Business Analyst to join the Content & Standards Division in Singapore. You will collaborate with management, end-users, and technical teams to capture detailed business requirements for AI solutions and translate them into actionable specifications.

You will drive process improvements, conduct testing, and build insightful reports and dashboards to support data-driven decisions.

Qualifications

• Background in Business Administration, Information Technology, or a related field.
• Experience in gathering business requirements and translating them into actionable specifications.
• Ability to create clear user stories and acceptance criteria.
• Experience designing reports and dashboards in Salesforce or similar tools.
• Familiarity with Agile and Scrum methodologies.
• Strong communication and stakeholder-management skills.
• Analytical mindset with focus on process improvement.

Responsibilities

• Collaborate with Stakeholders: Engage with management, end-users, and technical teams to gather, analyse, and document detailed business requirements for AI solutions.
• Translate Business Needs: Convert business requirements into clear, actionable functional specifications and user stories, ensuring alignment with development teams and business goals.
• Facilitate Process Improvements: Analyse existing business processes, identify pain points, and recommend automation or optimization using AI tools.
• Conduct Testing: Perform functional and user acceptance testing (UAT) to ensure configurations meet business requirements and maintain high-quality standards.
• Create Reports and Dashboards: Develop insightful reports and dashboards to support data-driven decision-making across teams.
• Train and Support Users: Conduct user training sessions and provide ongoing support to ensure effective adoption and utilization of AI solutions.
• Drive Strategic Value: Work proactively to identify areas where AI can add value to the division goals, driving efficiency and innovation.

Skills

Requirements gathering

Process mapping

User stories

Salesforce reporting

Agile / Scrum

Tools

Salesforce

Job description

What the role is:

This role sits within the Media Policy & Content (MPC) Group. MPC ensures that media content policies and regulations are updated and remain relevant amid changing media consumption patterns and advances in digital technology to reflect societal values, maintain social cohesion, and uphold public interest. This role is pegged at the Manager level, within the Content & Standards Division.

What you will be working on:

• Collaborate with Stakeholders: Engage with management, end-users, and technical teams to gather, analyse, and document detailed business requirements for AI solutions.


• Translate Business Needs: Convert business requirements into clear, actionable functional specifications and user stories, ensuring alignment with development teams and business goals.


• Facilitate Process Improvements: Analyse existing business processes, identify pain points, and recommend automation or optimization using AI tools.


• Conduct Testing: Perform functional and user acceptance testing (UAT) to ensure configurations meet business requirements and maintain high-quality standards.


• Create Reports and Dashboards: Develop insightful reports and dashboards to support data-driven decision-making across teams.


• Train and Support Users: Conduct user training sessions and provide ongoing support to ensure effective adoption and utilization of AI solutions.


• Drive Strategic Value: Work proactively to identify areas where AI can add value to the division goals, driving efficiency and innovation.

What we are looking for:

• Background in Business Administration, Information Technology, or a related field.


• 5 years of experience as a Business Analyst or similar role.


• Knowledge of Agile and Scrum methodologies.


• Proficiency in requirements gathering, process mapping, and creating user stories.


• Hands-on experience with report creation and dashboard design in Salesforce.


• Excellent verbal and written communication skills, with the ability to present ideas to diverse audiences.


• Analytical mindset with a focus on problem-solving and process improvement.

About Info-communications Media Development Authority

Info-communications Media Development Authority (www.imda.gov.sg) offers a rewarding career that gives you a front seat in the fast-changing infocomm media sector, where technology and content are shaping the way people view the world more than ever. We offer a wide range of opportunities, where talented individuals and teams can make a difference. Whether you are developing a telecommunications policy affecting consumers or spearheading a scheme to nurture budding media talents, each member of IMDA contributes towards driving innovation, enhancing productivity for economic growth, and improving the quality of life for all Singaporeans. As a statutory board in the Ministry of Communications and Information, IMDA promotes and regulates the infocomm and media sectors.