Major Incident Lead - ITIL, RCA & High Availability

MORGAN MCKINLEY PTE. LTD.; Singapore; Vor Ort; SGD 90.000 - 120.000; Vollzeit

Zusammenfassung

Morgan McKinley Pte Ltd in Singapore seeks an Incident Manager to lead end-to-end incident response in high-availability environments. You will chair outage calls, direct cross-functional engineering teams, and drive preventive measures to stop repeat failures.

The role requires 2+ years in Incident/Problem Management within ITIL, hands-on ServiceNow/Remedy experience, and scripting for automation. Weekend coverage from 6:30 AM SGT is expected, with clear incident communications to teams and

Qualifikationen

• 2+ years in Incident/Problem Management within an ITIL framework.
• Direct availability for weekend coverage starting at 6:30 AM SGT.
• Hands-on experience with ITSM tools (ServiceNow, Remedy) and monitoring platforms.
• Working knowledge of Cloud infrastructure and basic scripting (Python, Bash, PowerShell).
• Decisive crisis management and strong stakeholder communication skills.

Aufgaben

• Chair and manage major incident calls through full technical resolution.
• Build actionable remediation plans with clear ownership and tight deadlines.
• Lead root-cause analyses (RCA) and trend identification to prevent recurring issues.
• Deliver real-time, concise incident communications to technical teams and business leaders.

Kenntnisse

Incident/Problem Management

ITIL framework

Stakeholder communication

SLA management

Cloud infrastructure

Scripting (Python, Bash, PowerShell)

Tools

ServiceNow

Remedy

Jobbeschreibung

Morgan McKinley Pte Ltd in Singapore seeks an Incident Manager to lead end-to-end incident response in high-availability environments. You will chair outage calls, direct cross-functional engineering teams, and drive preventive measures to stop repeat failures.

The role requires 2+ years in Incident/Problem Management within ITIL, hands-on ServiceNow/Remedy experience, and scripting for automation. Weekend coverage from 6:30 AM SGT is expected, with clear incident communications to teams and