Incident Operations Lead - Enterprise Applications

Tata Consultancy Services Limited; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Tata Consultancy Services Limited in Singapore seeks a senior Application Support Leader to direct on-site and offshore teams, ensuring high performance, service availability, and SLA compliance across enterprise applications.

You will own end-to-end support operations, manage vendors, drive ITIL incident, problem, change and service request processes, lead major incidents, monitor performance, and deliver regular governance through monthly service reviews and improvement plans.

Responsibilities

• Lead onsite and offshore application support teams to ensure high performance.
• Own end-to-end application support operations for multiple enterprise applications, ensuring service availability, stability, and SLA compliance.

Job description

Tata Consultancy Services Limited in Singapore seeks a senior Application Support Leader to direct on-site and offshore teams, ensuring high performance, service availability, and SLA compliance across enterprise applications.

You will own end-to-end support operations, manage vendors, drive ITIL incident, problem, change and service request processes, lead major incidents, monitor performance, and deliver regular governance through monthly service reviews and improvement plans.