Senior Manager, Global People Services & Solutions - Asia

MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD.; Singapore; On-site; SGD 140,000 - 190,000; Full time

Job summary

MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. is seeking a seasoned HR Operations leader to head the Asia Regional Services Hub.

You will translate regional GPSS models into clear service ownership and delivery standards, and manage cross-country HR services with a focus on capacity planning and customer outcomes. The role requires a Bachelor’s degree and 8+ years in HR/People Operations, with experience in shared services, service delivery, and governance.

Qualifications

• Bachelor's degree in HR, Business Administration, Operations Management, or a related field.
• At least 8 years of progressive experience in HR Operations, People Operations, HR shared services, service delivery, or related operational roles.

Responsibilities

• Lead the Asia Regional Services Hub, translating the regional GPSS operating model into service ownership and delivery standards.
• Provide end-to-end leadership for regional People services including Talent Acquisition and Total Rewards.
• Ensure consistent service delivery across Singapore, Malaysia, Taiwan and other Asia countries through capacity planning and escalation management.
• Define and manage service KPIs, SLAs, quality measures, productivity, turnaround time, and customer experience outcomes.
• Establish governance with KPIs, dashboards, quality reviews, and regular operational reviews.
• Build and develop a high-performing regional team with inclusion and continuous improvement culture.

Education

Bachelor's degree in HR Administration / Operations Management / Business Administration

Job description

Our vision is to transform how the world uses information to enrich life for all .

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Key Responsibilities

Service Delivery & Operating Model

• Lead the Asia Regional Services Hub, translating the regional GPSS operating model into clear service ownership, delivery standards, capacity plans, and operating routines.
• Provide end-to-end leadership for assigned regional People services, including Talent Acquisition Services, Total Rewards Services, and future regionalized service scopes.
• Ensure consistent and reliable service delivery across Singapore, Malaysia, Taiwan, and other supported Asia countries through effective capacity planning, workload management, business-cycle readiness, and escalation management.
• Define and manage service KPIs, SLAs, quality measures, productivity, capacity, turnaround time, and customer experience outcomes.

Service Performance, Governance & Risk

• Establish and sustain strong service governance through clear KPIs, dashboards, quality reviews, issue management, and regular operational reviews.
• Ensure services comply with country requirements, Micron policies, data-security expectations, internal controls, and audit-readiness standards.
• Lead service transitions into the regional hub, ensuring effective knowledge transfer, operational readiness, hypercare, and sustainable stabilization.
• Use service performance insights and root-cause analysis to identify operational risks, address recurring issues, and drive measurable improvements.

People, Organization & Capability

• Build, lead, and develop a high-performing regional team with clear accountabilities and a culture of inclusion, ownership, collaboration, and continuous improvement.
• Lead workforce and capacity planning, cross-training, backup coverage, skills development, and readiness for hiring ramps, peak business cycles, and changing service demand.
• Develop team capability across service management, process excellence, stakeholder partnership, data and digital enablement, and customer experience.
• Build leadership depth and succession capability to support the continued growth and maturity of the regional services hub.

Technology, Data & Continuous Improvement

• Simplify and standardize processes, strengthen SOPs and controls, reduce manual effort, and improve service quality, productivity, and turnaround time.
• Partner with the GPSS AI Team, technology, data, and functional teams to identify and implement responsible automation and AI-enabled service improvements.
• Use operational data, dashboards, and service insights to identify risks, prioritize opportunities, support decision-making, and measure improvement outcomes.
• Drive greater adoption of automation, self-service, digital tools, and standardized solutions while maintaining appropriate governance and controls.

Stakeholder, Change & Customer Experience

• Partner with Country Services leaders and Country People teams to balance regional standardization with local regulatory, policy, language, cultural, and stakeholder requirements.
• Serve as a key regional partner for COEs, Country Services, and GPSS leadership on service delivery, program implementation, process changes, transitions, and operational risks.
• Build stakeholder trust through proactive communication, practical problem-solving, disciplined escalation management, and consistent candidate and team member experiences.
• Represent the Asia Regional Services Hub in regional and global forums, contributing to operating-model evolution, service strategy, and best-practice sharing.

What Success Looks Like

• Consistent, reliable, and compliant regional service performance with clear ownership, sustainable coverage, strong KPI and SLA performance, and effective escalation management.
• Successful transition and stabilization of services within the Asia Regional Services Hub, supported by strong SOPs, training, controls, governance, and operational readiness.
• Measurable improvements in service quality, productivity, responsiveness, turnaround time, candidate experience, and team member experience.
• Greater process standardization, data quality, digital adoption, self-service, and responsible use of automation and AI.
• An engaged, inclusive, and capable regional team with strong cross-training, leadership depth, and readiness to respond to changing business demand.
• Strong stakeholder confidence in the hub as a reliable, scalable, and continuously improving regional service organization.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Operations Management, or a related field.
• At least 8 years of progressive experience in HR Operations, People Operations, HR shared services, service delivery, or related operational roles , incl