Director, Global People Services & Solutions

1100 Micron SemiAsiaOP Pte Ltd; Singapore; Vor Ort; SGD 180.000 - 260.000; Vollzeit

Zusammenfassung

Micron Technology, Inc. in Singapore seeks a Director, Global People Services & Solutions—Asia to translate global GPSS strategy into a regional operating model, delivering compliant, high‑quality services across markets. You will build a regional capability, govern service delivery, and drive data‑driven transformation.

Lead diverse teams, advance AI and automation responsibly, and partner with global product and country teams to optimize the employee and customer experience across Asia.

Qualifikationen

• 10+ years in people services, HR ops or shared services in regional/multi-national environment.
• Experience designing regional operating models and governance.
• Strong expertise in performance, process optimization, org design, change leadership, risk and stakeholder mgmt.
• Proven ability to lead diverse, multicultural teams and influence senior stakeholders.
• Knowledge of labor, regulatory, data and cultural considerations across Asian markets.
• Excellent executive communication and problem-solving.

Aufgaben

• Own and translate the Asia service strategy into regional roadmap and operating model.
• Improve service performance, governance, and risk management across Asia.
• Build regional capability and lead diverse, high-performing teams.
• Drive data, digital transformation, AI adoption and automation responsibly.
• Align stakeholders and communicate service value with transparency.

Kenntnisse

Strategic leadership

HR operations

Shared services

Regional governance

Change management

Data analytics

Ausbildung

Bachelor's degree in HR or related field

Tools

Service platforms knowledge

Jobbeschreibung

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

Director, Global People Services & Solutions — Asia

Role Summary

The Director, Global People Services & Solutions—Asia leads the Asia Services & Solutions Hub and is accountable for delivering consistent, compliant, and high‑quality people services across the region. The role translates global GPSS strategy into regionally relevant operating models, strengthens service performance and customer experience, and accelerates the responsible adoption of data, AI, and automation. Operating across diverse markets, regulatory environments, cultures, and levels of service maturity, the Director builds regional capability, develops high‑performing teams, and delivers measurable business value through scalable, resilient, and future‑ready solutions.

Key Responsibilities

Strategy & Operating Model

Own and execute the Asia service strategy, translating global GPSS priorities into a clear regional roadmap, operating model, and investment agenda.

Design scalable service delivery and solution‑development models that balance global standardization with local regulatory, market, and business requirements.

Set regional priorities, governance, and decision rights across regional and country teams, and influence global product, process, and service roadmaps.

Service Performance, Governance & Risk

Remain accountable for regional service performance, establishing a management system that improves quality, productivity, responsiveness, customer satisfaction, and value realization.

Establish strong governance, controls, and escalation mechanisms to protect service continuity, data integrity, policy adherence, regulatory compliance, and audit readiness.

Optimize the regional service catalogue, processes, capacity, and organizational structure as business demand and country requirements evolve.

Resolve material service, compliance, and capacity risks in partnership with country, functional, and global teams.

People, Organization & Capability

Build and lead a diverse, high‑performing regional organization with clear accountabilities, strong collaboration, and disciplined execution across countries and cultures.

Develop critical capabilities in service management, solution design, data, digital transformation, risk, and customer experience.

Strengthen succession pipelines, coach future leaders, and foster a culture of ownership, inclusion, ethical leadership, continuous learning, and excellence.

Technology, Data & Transformation

Simplify and standardize processes before scaling digital tools, self‑service, AI, and automation to improve service quality, capacity, productivity, and resolution speed.

Partner with AI, productivity, technology, data, and global product teams to shape responsible solutions that address regional needs and deliver measurable value.

Use analytics and operational intelligence to anticipate demand, identify service risks, improve decisions, and track benefits from transformation investments.

Lead regional change and adoption strategies that embed new operating models, digital capabilities, and ways of working.

Stakeholders, Change & Customer Experience

Serve as a trusted advisor to regional business and People leaders, aligning services and solutions with enterprise priorities and local operating realities.

Create effective listening and feedback mechanisms, convert customer insights into improvement priorities, and communicate service performance and value with transparency.

Build alignment across global, regional, and country stakeholders, resolving trade‑offs and securing sponsorship for material changes and investments.

What Success Looks Like

• Consistent, reliable, and compliant service performance across Asia, with clear accountability and effective risk management.
• Improved customer satisfaction, employee experience, productivity, responsiveness, and value realization.
• Greater process standardization, digital adoption, self‑service, and responsible use of AI and automation.
• A resilient regional operating model supported by strong governance, data integrity, regulatory compliance, and audit readiness.
• An engaged, inclusive, and capable organization with a strong leadership pipeline.

Required Qualifications

• At least 10 years of experience in people services, HR operations, shared services, or service delivery, including significant senior leadership responsibility in a complex regional or multinational environment
• Demonstrated success designing, governing, and improving regional service delivery or shared‑services operating models.
• Strong expertise in service performance, process optimization, organizational design, change leadership, governance, risk, and stakeholder management.
• Proven ability to lead diverse, multicultural teams and influence senior stakeholders in a fast‑paced, matrixed environment.
• Strong understanding of labor, regulatory, data, and cultural considerations across Asian markets.
• Exceptional executive communication, judgment, problem‑solving, and team‑building capabilities.

Preferred Qualifications

• Experience leading AI, automation, self‑service, analytics, or digital service transformation with measurable business outcomes.
• Experience with service management platforms, product‑oriented delivery, and data‑driven performance management.
• Experience leading services across multiple Asian regulatory environments, operating models, and levels of organizational maturity.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high‑performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact [e-mail].

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.