SENIOR MANAGER, FINANCIAL ASSISTANCE & SCHOLARSHIP-STUDENT & ALUMNI SERVICES OFC

NPO Ngee Ann Polytechnic; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Singapore Public Service is seeking a Senior Manager, Financial Assistance & Scholarships in the Student & Alumni Services Office for a 2-year contract. The role leads administration of financial aid, scholarships and donor-funded awards, coordinating with Schools, providers and stakeholders to ensure compliance and impact.

The ideal candidate has 8+ years in related fields, proven leadership, stakeholder engagement, and strong analytical and communication skills to drive governance, budgeting

Qualifications

• At least 8 years of relevant experience in student services, financial assistance and scholarship administration or related fields.
• Proven leadership experience in managing teams, strategic initiatives and cross-functional projects.
• Experience in stakeholder relationship management and engagement of diverse internal and external stakeholders.

Responsibilities

• Lead the implementation, planning, administration, review, and enhancement of financial assistance schemes including bursaries, grants, emergency assistance and donor-funded awards.
• Oversee end-to-end administration of scholarship programmes from outreach to recipient monitoring and coordination with stakeholders.
• Review and enhance policies, governance, and processes for compliance, sustainability and operational excellence.
• Drive initiatives to improve student access, retention, progression and success through targeted financial interventions.
• Develop a high-performing team with a culture of service excellence, accountability and continuous improvement.
• Manage budget planning, governance, risk management and operational performance of the programmes.
• Establish KPIs and leverage data analytics to monitor effectiveness and inform programme enhancements.
• Drive digitalisation and streamline workflows to improve operational efficiency and student experience.

Skills

Leadership

Stakeholder mgmt

Analytical thinking

Communication

Problem-solving

Team development

Budgeting

Education

Relevant academic qualification

Job description

What the role is

This is a 2-year contract position as a Senior Manager, Financial Assistance & Scholarships in Student & Alumni Services Office.

What you will be working on

• Financial Assistance & Scholarships Administration Lead the implementation, operational planning, administration, review, and enhancement of financial assistance schemes, including bursaries, grants, emergency assistance, and donor-funded awards.
• Lead the end-to-end administration of scholarship programmes, including outreach, application and selection processes, award administration, recipient monitoring, and coordination with Schools, scholarship providers and other stakeholders to ensure compliance with award terms and requirements.
• Review and recommend enhancements to policies, frameworks, and processes to ensure effective governance, compliance, sustainability, and operational excellence in financial assistance administration.
• Drive initiatives that improve student access, retention, progression, and success through timely and targeted financial assistance interventions.
• Analyse student needs, funding trends, and programme outcomes to inform planning, policy development, and continuous improvement.
• Leadership & Operations Lead and develop a high-performing team, fostering a culture of service excellence, innovation, accountability, and continuous improvement.
• Manage budget planning, resource management, governance, risk management, and operational performance of the Financial Assistance and Scholarship programmes.
• Establish performance indicators and leverage data analytics to monitor the effectiveness of financial assistance and scholarship programmes, identify gaps in student support and inform programme enhancements.
• Drive digitalisation, streamline workflows and improve process to enhance operational efficiency and overall experience of students

What we are looking for

• Relevant academic qualification with at least 8 years of relevant experience in student services, financial assistance and scholarship administration, or related fields.
• Proven leadership experience in managing teams, strategic initiatives, and cross-functional projects.
• Demonstrated experience in stakeholder relationship management, partnership development, and engagement of diverse internal and external stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret data, evaluate programme effectiveness, and translate insights into actionable strategies.
• Excellent communication, presentation, negotiation, and influencing skills.
• Experience in programme governance, policy development, budgeting, risk management, and operational planning.
• Ability to work collaboratively across multiple stakeholders while balancing strategic priorities and operational requirements

http://jobs.careers.gov.sg

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services.

Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you.

The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development.

Be part of the team that shapes the future of Singapore.