Senior Manager – Customer Implementation – APAC

DP WORLD ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

DP World Asia Pacific PTE. LTD. is seeking a Senior Manager, Customer Implementation – APAC to own the implementation strategy across Freight Forwarding, 4PL and Contract Logistics.

This regional role leads onboarding and rollout of new customers, drives standards and governance, and builds a high-performing implementation team to ensure smooth go‑live and a consistently excellent customer experience across APAC.

Qualifications

• Bachelor’s or Master’s degree preferred.
• Experience in the Ocean Freight Forwarding industry, ideally within a large multinational organisation.
• Demonstrated expertise in Trade Management and Ocean Freight operations.
• Proven ability to deliver results with a commercial mindset and customer-centric approach.
• Strategic yet action-oriented, with the ability to translate plans into business outcomes.
• Skilled negotiator with a focus on achieving desired results.
• Proven ability to manage virtual, cross-regional teams in a multinational environment.
• Strong networking and interpersonal skills, with the confidence to lead large internal and client meetings.
• Comfortable operating in a complex corporate environment and making high-impact decisions.
• Passion for coaching and developing talent across cultures and markets.
• Able to travel internationally up to 40%.

Responsibilities

• Define and maintain APAC-wide implementation standards, SOPs, governance, risk controls and compliance frameworks.
• Lead complex client onboarding and solution rollouts across Freight Forwarding, 4PL and Contract Logistics, ensuring delivery on time, within scope and budget.
• Translate client requirements into clear and executable implementation plans, partnering closely with Sales, Product & IT, Operations, Finance and Legal.
• Embed trade, customs and safety requirements into implementation plans, proactively managing risks and ensuring smooth go-lives.
• Establish KPIs, monitor delivery quality and customer satisfaction, and drive continuous improvement to scale best practices across APAC.
• Oversee system configuration, data migration and SOP rollout with IT and Operations to ensure robust, fit-for-purpose solutions.
• Recruit, coach and develop a high-performing regional implementation team, building accountability and collaboration across markets.
• Act as the primary escalation point, provide clear progress updates, resolve issues quickly, and build trusted relationships with clients and senior executives.

Skills

Leadership

Stakeholder management

Project management

Cross-functional collaboration

Negotiation

Strategic thinking

Team leadership

Travel readiness

Education

Bachelor's degree

Master's degree

Job description

As Senior Manager, Customer Implementation – APAC, you will take ownership of DP World’s implementation strategy and policy across Freight Forwarding, 4PL and Contract Logistics.

This is a regional role with broad exposure across APAC. You will lead the onboarding and rollout of new customers and solutions, working across multiple functions and markets to ensure successful implementation and smooth go-lives.

You will also lead and develop a regional implementation team, strengthen implementation standards and governance, and play a key role in delivering a consistent and positive customer experience across APAC.

Key Accountabilities

• Define and maintain APAC-wide implementation standards, SOPs, governance, risk controls and compliance frameworks, aligned with global best practices.
• Lead complex client onboarding and solution rollouts across Freight Forwarding, 4PL and Contract Logistics, ensuring delivery on time, within scope and budget.
• Translate client requirements into clear and executable implementation plans, partnering closely with Sales, Product & IT, Operations, Finance and Legal.
• Embed trade, customs and safety requirements into implementation plans, proactively managing risks and ensuring smooth go-lives.
• Establish KPIs, monitor delivery quality and customer satisfaction, and drive continuous improvement to scale best practices across APAC.
• Oversee system configuration, data migration and SOP rollout with IT and Operations to ensure robust, fit-for-purpose solutions.
• Recruit, coach and develop a high-performing regional implementation team, building accountability and collaboration across markets.
• Act as the primary escalation point, provide clear progress updates, resolve issues quickly, and build trusted relationships with clients and senior executives.

Qualifications, Experience and Skills

• Bachelor’s or Master’s degree preferred.
• Proven experience in the Ocean Freight Forwarding industry, ideally within a large multinational organisation.
• Demonstrated expertise in Trade Management and Ocean Freight operations.
• Proven ability to deliver results with a commercial mindset and customer-centric approach.
• Strategic yet action-oriented, with the ability to translate plans into business outcomes.
• Skilled negotiator with a focus on achieving desired results.
• Proven ability to manage virtual, cross-regional teams in a multinational environment.
• Strong networking and interpersonal skills, with the confidence to lead large internal and client meetings.
• Comfortable operating in a complex corporate environment and making high-impact decisions.
• Passion for coaching and developing talent across cultures and markets.
• Able to travel internationally up to 40%.

Note: The job title in the advertisement serves the purpose of attracting talent and advertising the position.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 114,000 employees from 162 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs almost 10,000 people, and has ports and terminals in 18 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.