Senior Manager, Compliance Operations & Verification

Ministry of Manpower; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Ministry of Manpower (MOM) in Singapore seeks a senior professional to develop and implement qualification verification and employment debarment policies, ensuring integrity of the work pass framework.

You will lead cross‑agency collaboration, oversee third‑party providers, drive efficiency with technology and analytics, and deliver fair decisions on complex cases while strengthening policy outcomes.

Qualifications

• Minimum a tertiary qualification in any discipline.
• At least 8 years of relevant work experience in operations, process improvement and multi-stakeholder coordination.
• Strong written and spoken communication; ability to articulate views clearly.

Responsibilities

• Lead Qualification Verification and Employment Debarment functions including oversight of third-party providers.
• Provide governance and oversight of complex, sensitive cases with fair, defensible decisions.
• Partner with MOM and other agencies to operationalise policies and strengthen outcomes.
• Drive service and process improvements using technology, analytics and automation.
• Leverage insights to identify risks and drive continuous policy and process improvements.

Skills

Judgement & critical thinking

Communication skills

Leadership / team management

Agile / adaptable

Education

Tertiary qualification

Job description

The Ministry of Manpower (MOM) in Singapore seeks a senior professional to develop and implement qualification verification and employment debarment policies, ensuring integrity of the work pass framework.

You will lead cross‑agency collaboration, oversee third‑party providers, drive efficiency with technology and analytics, and deliver fair decisions on complex cases while strengthening policy outcomes.