Senior Manager, Commercial Insurance Operations

WHITE GATE PARTNERS PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

WHITE GATE PARTNERS PTE. LTD. is seeking an experienced operations leader to oversee underwriting support and operational capabilities in Singapore.

The role will drive performance across commercial and specialty lines, work with underwriting, business and regional stakeholders, and lead continuous improvement initiatives to enhance efficiency, service quality and governance. The successful candidate will manage experienced operations teams, optimize workflows (submission management,

Qualifications

• 10+ years in general insurance with at least 5 years in underwriting operations
• Strong knowledge of commercial and specialty insurance products
• Experience leading multi-function operations teams
• Proven track record in process improvement and service delivery
• Experience with offshore/shared services or operational transitions is a plus
• Strong stakeholder management and communication skills
• Ability to engage with senior management across functions
• Qualifications in operational excellence, process improvement, or project management are advantageous

Responsibilities

• Lead underwriting support and operations across commercial and specialty lines
• Develop and mentor operations teams with clear performance standards
• Review and optimize end-to-end underwriting workflows
• Drive continuous process improvement to boost productivity and turnaround times
• Identify opportunities for workflow automation and technology enhancements
• Ensure compliance with internal policies and regulatory requirements
• Collaborate with regional stakeholders to address operational challenges
• Support offshore operations and transitions
• Develop operational reporting and monitor KPIs

Skills

Leadership

Stakeholder management

Analytical skills

Problem solving

Communication skills

Underwriting operations

Process improvement

Education

Operational excellence certification

Project management certification

Job description

Our client is an established international general insurance company seeking an experienced operations professional to lead and enhance its underwriting support and operational capabilities in Singapore.

This leadership position will oversee day-to-day operational performance, strengthen service delivery and drive continuous improvements across commercial and specialty insurance business lines.

The successful candidate will work closely with underwriting, business and regional stakeholders to improve operational effectiveness, streamline processes and support the organisation's evolving business requirements.

Key Responsibilities

• Lead and oversee underwriting support and operational activities across commercial and specialty insurance business lines, ensuring efficiency, accuracy and service excellence.
• Manage and develop experienced operations teams, establishing clear performance expectations, service standards and accountability.
• Review and enhance end-to-end underwriting workflows, including submission management, pre-binding activities, policy administration, renewals and endorsements.
• Drive continuous process improvement initiatives to enhance productivity, turnaround times, operational controls and customer experience.
• Identify opportunities for workflow automation, process standardisation and technology enhancements to improve operational efficiency.
• Oversee operational performance, resource planning, quality assurance and compliance with internal policies and regulatory requirements.
• Collaborate with underwriting leaders and regional stakeholders to resolve operational challenges and implement best practices.
• Support the development and optimisation of offshore operational capabilities, including process transitions, governance and service delivery.
• Develop operational reporting, monitor key performance indicators and provide recommendations to support business objectives.

Requirements

• Minimum 10 years of relevant experience within the general insurance industry, including at least 5 years in underwriting operations, underwriting services or related operational functions.
• Strong understanding of commercial and specialty insurance products, with hands-on familiarity in underwriting processes, including pre-binding workflows, underwriting systems and policy administration.
• Demonstrated experience leading and developing operations teams, preferably with responsibility for multiple functions or managerial reporting lines.
• Proven track record of driving continuous process improvement, operational efficiency and service delivery enhancements.
• Experience overseeing offshore operations, shared services or operational transitions would be advantageous.
• Strong stakeholder management, analytical, problem-solving and communication skills.
• Ability to engage effectively with senior management and collaborate across business functions.
• Relevant tertiary qualifications or professional certifications in operational excellence, process improvement or project management would be advantageous.