Senior Manager

STANDARD CHARTERED BANK (SINGAPORE) LIMITED; Singapore; Presencial; SGD 90.000 - 120.000; Jornada completa

Descripción de la vacante

STANDARD CHARTERED BANK (SINGAPORE) LIMITED is seeking an experienced Wealth Management operations professional to ensure efficient, controlled and client-focused execution of activities that support Wealth Management products, services and client transactions.

The role partners with Front Office, Product, Risk and Compliance teams to oversee onboarding, transaction processing, account maintenance and servicing while maintaining regulatory compliance and strong risk controls.

Responsabilidades

• Manage Wealth Management operational processes to ensure accurate, timely and controlled execution of client transactions and servicing activities.
• Oversee transaction processing, account maintenance and operational support activities to meet agreed service levels and client expectations.
• Resolve operational exceptions, enquiries and escalations to minimise client impact and maintain service quality.
• Monitor operational performance and capacity to ensure sustainable support for business growth and changing client needs.
• Lead operational activities across client onboarding, account opening, maintenance and closure processes to support a seamless client experience.
• Ensure client records, documentation and account information remain accurate, complete and compliant with regulatory requirements.
• Coordinate with Front Office, Compliance and Risk teams to facilitate timely completion of client lifecycle activities.
• Identify and address service gaps to improve operational efficiency and client outcomes.
• Maintain effective controls across Wealth Management operations to mitigate operational, regulatory and conduct risks.
• Ensure operational activities comply with internal policies, regulatory requirements and established control standards.
• Investigate operational incidents, root causes and control weaknesses, implementing corrective actions where required.
• Support audits, reviews and regulatory examinations through accurate documentation, reporting and remediation tracking.
• Analyze operational performance data to identify opportunities for process simplification, automation and efficiency improvements.
• Lead continuous improvement initiatives that enhance productivity, reduce risk and improve service delivery outcomes.
• Establish and monitor key operational metrics, service indicators and management information to support decision-making.
• Drive adoption of standardized processes and best practices across Wealth Management Operations.
• Partner with Wealth Management, Product, Technology, Risk and Compliance teams to support effective operational delivery.
• Provide operational insights and recommendations that inform service improvements, risk mitigation and business decisions.
• Facilitate governance forums, operational reviews and stakeholder discussions to drive accountability and action.
• Manage stakeholder expectations through clear communication, issue resolution and proactive engagement.
• Support implementation of new products, regulatory changes and strategic initiatives by assessing operational impacts and readiness requirements.
• Coordinate testing, process updates and operational transition activities to ensure successful implementation.
• Embed new controls, procedures and operating models to maintain operational effectiveness.
• Monitor post-implementation outcomes and address operational issues arising from change initiatives.
• Lead, coach and develop team members to build operational capability, performance and succession strength.
• Create an inclusive, accountable and high-performing team environment aligned with organizational values and conduct expectations.
• Set clear objectives, provide ongoing feedback and support development planning to enable individual and team success.
• Promote continuous learning, knowledge sharing and operational excellence across the team.
• Driving operational excellence through process improvement, data-driven insights and scalable solutions that enhance client experience, service quality and risk management.
• Solving complex operational challenges by balancing client needs, regulatory

Descripción del empleo

Job Summary

• The role exists to ensure the efficient, controlled and client-focused execution of operational activities that support Wealth Management products, services and client transactions. The role is accountable for delivering operational excellence across core processes while maintaining strong risk and control standards, service quality and regulatory compliance.
• Working closely with Front Office teams, Product partners, Risk and Compliance functions, the role oversees operational processes that enable the end-to-end client lifecycle, including onboarding, transaction processing, account maintenance, investment servicing and operational issue resolution. The role ensures service commitments are met while managing operational risks and supporting business growth objectives.
• Through effective governance, process optimisation and stakeholder engagement, the role contributes to client satisfaction, operational resilience, regulatory compliance and the scalability of Wealth Management operations.

Key Responsibilities

Client and Transaction Operations

• Manage Wealth Management operational processes to ensure accurate, timely and controlled execution of client transactions and servicing activities.
• Oversee transaction processing, account maintenance and operational support activities to meet agreed service levels and client expectations.
• Resolve operational exceptions, enquiries and escalations to minimise client impact and maintain service quality.
• Monitor operational performance and capacity to ensure sustainable support for business growth and changing client needs.

Client Lifecycle and Service Delivery

• Lead operational activities across client onboarding, account opening, maintenance and closure processes to support a seamless client experience.
• Ensure client records, documentation and account information remain accurate, complete and compliant with regulatory requirements.
• Coordinate with Front Office, Compliance and Risk teams to facilitate timely completion of client lifecycle activities.
• Identify and address service gaps to improve operational efficiency and client outcomes.

Risk, Control and Regulatory Compliance

• Maintain effective controls across Wealth Management operations to mitigate operational, regulatory and conduct risks.
• Ensure operational activities comply with internal policies, regulatory requirements and established control standards.
• Investigate operational incidents, root causes and control weaknesses, implementing corrective actions where required.
• Support audits, reviews and regulatory examinations through accurate documentation, reporting and remediation tracking.

Operational Excellence and Process Improvement

• Analyze operational performance data to identify opportunities for process simplification, automation and efficiency improvements.
• Lead continuous improvement initiatives that enhance productivity, reduce risk and improve service delivery outcomes.
• Establish and monitor key operational metrics, service indicators and management information to support decision-making.
• Drive adoption of standardized processes and best practices across Wealth Management Operations

Stakeholder Management and Business Partnership

• Partner with Wealth Management, Product, Technology, Risk and Compliance teams to support effective operational delivery.
• Provide operational insights and recommendations that inform service improvements, risk mitigation and business decisions.
• Facilitate governance forums, operational reviews and stakeholder discussions to drive accountability and action.
• Manage stakeholder expectations through clear communication, issue resolution and proactive engagement.

Change Delivery and Operational Readiness

• Support implementation of new products, regulatory changes and strategic initiatives by assessing operational impacts and readiness requirements.
• Coordinate testing, process updates and operational transition activities to ensure successful implementation.
• Embed new controls, procedures and operating models to maintain operational effectiveness.
• Monitor post-implementation outcomes and address operational issues arising from change initiatives.

People and Talent

• Lead, coach and develop team members to build operational capability, performance and succession strength.
• Create an inclusive, accountable and high-performing team environment aligned with organizational values and conduct expectations.
• Set clear objectives, provide ongoing feedback and support development planning to enable individual and team success.
• Promote continuous learning, knowledge sharing and operational excellence across the team.

Motivations

• Driving operational excellence through process improvement, data-driven insights and scalable solutions that enhance client experience, service quality and risk management.
• Solving complex operational challenges by balancing client needs, regulatory