Director, Private Banking and Wealth Management Operations

STANDARD CHARTERED BANK (SINGAPORE) LIMITED; Singapore; On-site; SGD 320,000 - 420,000; Full time

Job summary

STANDARD CHARTERED BANK (SINGAPORE) LIMITED seeks a Director, Private Banking Operations to lead end-to-end delivery, control, resilience and continuous improvement of Private Banking Operations in Hong Kong. The role oversees in-country teams and services delivered via global teams, ensuring compliant, high-quality client outcomes and effective risk management.

You will coordinate with front office, GBS and vendors, drive operational integrity across PvB Banking and PvB Wealth Management, own

Job description

Job Summary

Director, Private Banking Operations, Hong Kong is accountable for the end-to-end delivery, control, resilience and continuous improvement of Private Banking Operations in Hong Kong. The role leads in-country teams and oversees services delivered through global business services, outsourced providers and vendors, ensuring sustainable client outcomes, regulatory compliance, effective risk management and delivery against agreed service, financial and strategic objectives

The role is accountable for operational integrity across both PvB Banking Operations and PvB Wealth Management Operations. It ensures accurate portfolio administration in accordance with internal procedures, market practices and regulatory requirements, effective risk management and timely resolution of transaction exceptions. As a key contact for banking and wealth management enquiries, it coordinates with Front Office, GBS and other stakeholders to deliver high-quality client support and consistent outcomes throughout the transaction lifecycle.

Key Responsibilities

• Operational strategy and governance
• Execute the in-country operations plan and operating model alignment with the global Private Banking Operations strategy.
• Represent country governance forums, management information, service reviews and escalation protocols.
• Own the annual operating plan, capacity plan, budget and productivity commitments.
• As country process owner, manage In-Country resources and provide Global Business Services (GBS) oversight of front office daily enquiries related to time-sensitive transactions, end-to-end (i.e. from front office straight through to GBS hub)
• Define and monitor service-level agreements, key performance indicators and client-service outcomes inclusive of outsourced partners and vendors
• Own aged items, exceptions, backlogs and root-cause remediation
• Own the relationship, service performance and vendor risk assessments with outsourced third-party vendors
• Drive and elevate discussions with support functions (e.g. Risk, Fraud, Conduct, Financial Crime, Credit Risk, Transaction Monitoring teams) as needed

Risk, control and regulatory accountability:

• Ensure controls are in place, understood and performed by Operation teams (e.g. Credit documentation, reconciliation etc), inclusive of internal and external outsourcing parties and vendors
• Own the country Operation risk profile in M7 and ensure risks mitigation and remediation items are addressed as per agreed plan
• Proactively review and identify non-compliance with internal policies, external laws and regulations at a global level e.g. Data privacy, records management (e.g. ML40)
• Own timely completion of Operations risk assessments and remediation, in partnership with Business Risk Management (BRM) team e.g. Gap analysis, Audit or Regulatory Findings, self-assessment etc.

Operational resilience

• Ensure business continuity, crisis management, disaster recovery, operational capacity and key-person dependencies are identified and drills executed as per annual exercise
• Lead the response to material incidents, including containment, escalation, client remediation and lessons learned.
• Oversee resilience testing for critical services and third-party dependencies.

Transformation and Change Delivery:

• Lead Transformation and be the change champion for projects/initiatives to improve back and front office process and system improvements.
• Champion operational & system change and hold delivery teams accountable for readiness implementation tasks, such as requirements, resources, testing, communications, and dependencies management
• Perform residual risk assessments following SCB Change Delivery Guidance (CDG) practises
• Drive identification and continuous improvement initiative, to increase operational efficiency and effectiveness and AI Adoption.

Key Stakeholders

• Global WRB Head of Operations
• Global and SG/HK COO PvB
• Global and Country Head Wealth Solution Operations
• Global and SG/HK COO Wealth Management
• Operation Heads GBS
• Operational Risk, Information Security, Technology, Legal & Compliance

People and Talent

• Set direction and drive high performance by translating strategy into clear direction, aligning individual goals to team outcomes and providing regular, constructive feedback.
• Develop talent and capability through coaching and career conversations that build critical skills, stretch potential and prepare individuals for future opportunities.
• Lead by example by role-modelling the Bank's valued behaviours, upholding strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture that supports wellbeing, values diverse perspectives, and drives accountability.

Motivations

Motivated by delivering high-quality operational outcomes while ensuring compliance with regulatory requirements and internal policies. Energised by identifying opportunities for pr