Senior Managed Services Delivery Lead

Exasoft Pte. Ltd.; Singapore; On-site; SGD 140,000 - 210,000; Full time

Job summary

Exasoft Pte. Ltd. is seeking an experienced Service Delivery Manager to oversee end-to-end service delivery for enterprise clients in a managed services context.

You will lead governance, escalations, and continuous service improvement while coordinating cross-functional teams to ensure outcomes align with client expectations. The ideal candidate brings 8+ years in IT and managed services, strong leadership, and solid ITIL knowledge.

Qualifications

• 8+ years of experience in IT and managed services environments.
• Strong leadership and stakeholder management skills.
• Sound knowledge of ITIL processes and service management best practices.

Responsibilities

• Oversee service delivery, customer engagement, governance, escalation management, and continuous service improvement in a managed services setting.
• Manage customer relationships, escalations, and service governance.
• Coordinate cross-functional technical teams to drive operational excellence.
• Proven track record of delivering on enterprise customer service delivery outcomes.
• Engage senior customer stakeholders and internal leadership teams effectively.

Skills

Leadership

Stakeholder management

Communication

Problem solving

Analytical thinking

Education

ITIL Certification

PMP Certification

PRINCE2 Certification

Job description

Exasoft Pte. Ltd. is seeking an experienced Service Delivery Manager to oversee end-to-end service delivery for enterprise clients in a managed services context.

You will lead governance, escalations, and continuous service improvement while coordinating cross-functional teams to ensure outcomes align with client expectations. The ideal candidate brings 8+ years in IT and managed services, strong leadership, and solid ITIL knowledge.