Senior Life Operations Lead: Policy Servicing

ETIQA INSURANCE PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Etiqa Insurance Pte. Ltd. in Singapore seeks a dynamic professional to join our team, focusing on end-to-end New Business and Policy Servicing with accuracy and regulatory compliance.

You will collaborate with underwriting, customer care, finance, IT, and distribution channels to resolve complex cases, drive improvements in turnaround times, and contribute to system enhancements and automation initiatives. A Bachelor’s Degree or Diploma in related fields is required, with 3–5 years in life

Qualifications

• Bachelor’s Degree/ Diploma in related fields.
• Strong communication skills, written and verbal.
• Proven time management and prioritisation abilities.
• Ability to deliver accurate results within service standards.
• Familiarity with MS Office applications.

Responsibilities

• Manage New Business and Policy Servicing cases end-to-end with accuracy.
• Coordinate with underwriting, customer care, finance, IT, and distribution channels to resolve escalations.
• Ensure adherence to operational controls and governance while improving turnaround times.
• Support system enhancements, gather requirements, and participate in UAT.
• Identify inefficiencies and drive process improvements and automation.

Skills

Communication skills

Time management

Attention to detail

Problem solving

Education

Bachelor’s Degree/ Diploma in related fields

Tools

MS Office

Job description

Etiqa Insurance Pte. Ltd. in Singapore seeks a dynamic professional to join our team, focusing on end-to-end New Business and Policy Servicing with accuracy and regulatory compliance.

You will collaborate with underwriting, customer care, finance, IT, and distribution channels to resolve complex cases, drive improvements in turnaround times, and contribute to system enhancements and automation initiatives. A Bachelor’s Degree or Diploma in related fields is required, with 3–5 years in life