Senior Learning Operations Lead – L&D & Grants

Singapore Airlines; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Singapore Airlines' Corporate Learning Centre is seeking a capable operations lead to manage end-to-end learning operations for ground staff within the HR division. You will ensure seamless learner experiences, regulatory compliance, and effective management of government-funded training initiatives.

You will oversee the learning operations team, facilities, budgets, analytics, and partnerships with government agencies, training partners, and internal stakeholders, driving continuous improvement

Qualifications

• Bachelor's degree in any discipline.
• ACTA or ACLP preferred.
• DACE or DDDLP would be advantageous.
• Intermediate MS Office skills (e.g., pivot tables).
• Experience with SuccessFactors LMS preferred.
• Customer-oriented service mindset.
• Strong business writing and collaboration across teams.
• Critical thinking and problem-solving skills.

Responsibilities

• Lead end-to-end learning operations for timely programme delivery.
• Oversee learning facilities, procurement, inventory and maintenance.
• Design and continuously improve learner journey from enrolment to certification.
• Manage SLAs, service desk and issue resolution processes.
• Implement feedback mechanisms and drive CAPA actions.
• Liaise with government agencies for funding and compliance.
• Manage Training Partner Gateway profiles and submissions.
• Prepare and submit training grants and funding claims.
• Coordinate audits and ensure regulatory/quality compliance.
• Develop annual learning operations budget with forecasts and cost control.
• Track learning metrics, KPIs and automate reporting.
• Ensure data governance and timely external reporting.
• Represent Learning in the Company Training Committee with unions/management.

Skills

MS Office

LMS administration

Stakeholder collaboration

Analytical thinking

Education

Bachelor's degree in any discipline

ACTA or ACLP

DACE or DDDLP

Tools

SuccessFactors LMS

Job description

Singapore Airlines' Corporate Learning Centre is seeking a capable operations lead to manage end-to-end learning operations for ground staff within the HR division. You will ensure seamless learner experiences, regulatory compliance, and effective management of government-funded training initiatives.

You will oversee the learning operations team, facilities, budgets, analytics, and partnerships with government agencies, training partners, and internal stakeholders, driving continuous improvement