Senior Leader, High-Value Case Management

Prudential Hong Kong Limited; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Prudential Hong Kong Limited in Singapore seeks an experienced underwriting operations lead to orchestrate high-value HNW/UHNW cases. You will own end-to-end delivery, coordinate underwriting, medical and reinsurer inputs, and maintain strict governance across jurisdictions.

You will liaise with distributors and senior stakeholders, ensuring superior client experience while upholding regulatory controls. A degree with 10 years in underwriting and offshore/regulatory exposure is preferred.

Qualifications

• Degree in related discipline and 10 years' experience in underwriting operations, case management and new business operations with 4-5 years' experience gained from HNW/complex segment.
• Prior exposure to HNW, VIP, jumbo, or complex cases strongly preferred.
• Insurance-related qualifications (e.g. LOMA, ANZIIF, equivalent) advantageous
• Prior experience in Bermuda-regulated (offshore) product and knowledge of Hong Kong-regulated, and Singapore-regulated life products,
• Strong understanding of life insurance underwriting principle, medical & financial risk assessment and reinsurance workflows
• Experience managing large, complex, or non-standard cases .
• Familiarity with underwriting systems, case management tools, and workflow platforms.
• Exceptional stakeholder management and communication skills.
• High attention to detail with strong follow-through.
• Ability to operate under pressure with senior, high-expectation clients.
• Sound judgement and escalation discipline.

Responsibilities

• End-to-End Case Ownership: Manage complex HNW / UHNW cases from submission through policy issuance and act as the single point of contact for priority agents, relationship managers, and internal stakeholders.
• Underwriting & Risk Coordination: Collaborate with internal and external stakeholders in underwriting, reinsurances and medical providers; ensure complete, high-quality case documentation before underwriting decisioning.
• Stakeholder & Distributor Management: Provide white-glove service to top-tier agents, private bankers, and relationship managers; translate underwriting requirements into practical guidance.
• Complex Case Management: Manage complex cases such as Jumbo sums assured, Multi-life structures; escalate to senior underwriting or governance forums as needed.
• Governance, Risk & Compliance: Ensure adherence to authority limits; maintain audit trails; ensure compliance with BMA/IA/MAS and AML/CFT policies.
• Service Excellence & Continuous Improvement: Monitor KPIs for HNW cases; identify friction points; contribute to process improvements and TOM evolution.

Skills

Underwriting

Case management

Stakeholder management

Communication skills

Attention to detail

Pressure handling

Financial risk assessment

Reinsurance workflows

HNW/UHNW knowledge

Education

Degree in related discipline

Insurance qualifications (e.g. LOMA, ANZIIF)

Tools

Underwriting systems

Case management tools

Workflow platforms

Job description

Prudential Hong Kong Limited in Singapore seeks an experienced underwriting operations lead to orchestrate high-value HNW/UHNW cases. You will own end-to-end delivery, coordinate underwriting, medical and reinsurer inputs, and maintain strict governance across jurisdictions.

You will liaise with distributors and senior stakeholders, ensuring superior client experience while upholding regulatory controls. A degree with 10 years in underwriting and offshore/regulatory exposure is preferred.