Senior/ Lead Product Manager

Zig by ComfortDelGro; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Zig by ComfortDelGro in Singapore is seeking a Lead Product Manager to own and scale payments across our taxi and private-hire platform. You will lead a team of product managers and collaborate with Engineering, Finance, Operations, Compliance, and Commercial teams to drive strategy, execution, and performance of payment acceptance, reconciliation, and related back-office processes behind every trip.

You will ensure seamless payments, accurate settlements, and a payments ecosystem that builds

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years in Product Management, with at least 4 years in payments/fintech/financial operations.
• 2+ years leading a team of product managers is a plus.
• Deep knowledge of payment acceptance: card schemes, acquiring, gateways, wallets, tokenisation, MDR economics.
• Hands-on experience with reconciliation, settlement, and back-office processes.
• Experience delivering B2B payment products such as invoicing, credit terms, and collections.

Responsibilities

• Design and manage payment acceptance strategy and roadmap across taxi and private hire, including in-app cards, wallets, and in-car terminals.
• Manage acquirer, gateway, PSP integrations; optimize authorization rates, payment success, and cost of acceptance.
• Oversee payment security and risk features: tokenisation, 3DS, fraud controls.
• Lead corporate payment products: accounts, invoicing, statements, corporate cards, eGIRO.
• Improve billing accuracy and collections from trip to invoice to cash.
• Collaborate with Sales/Account Management to translate client needs into payment requirements.
• Oversee reconciliation from trip to payment, settlements, driver payout, and finance ledger.
• Design exception handling for failed/missing/duplicate charges, refunds, chargebacks, disputes.
• Oversee driver settlements and payout processes, including fees and adjustments.
• Manage internal payment operations tooling, dashboards, and workflows; automate finance/ops processes.
• Ensure payment compliance (PCI DSS) and remediation tracking.
• Support risk/control processes to meet regulatory/audit requirements.
• Lead and develop PMs across payment acceptance, B2B payments, and back-office ops.

Skills

Data-driven

Stakeholder mgmt

Clear communication

Generative AI

Education

Bachelor's degree

Job description

With Zig expands its cashless and corporate travel offerings across taxi and private-hire services, we are seeking a Lead Product Manager to own and scale the movement of money across our platform.

Working at the intersection of Product, Engineering, Finance, Operations, Compliance, and Commercial teams, you will lead a team of product managers and drive the strategy, execution, and performance of payment acceptance and the reconciliation and back-office processes behind every trip. You will ensure payments are seamless, settlements are accurate, and our payments ecosystem drives both customer trust and business growth.

Job responsibilities:

• Design and manage on the payment acceptance strategy and roadmap across taxi and private hire, including in-app cards, digital wallets and in-car terminals.
• Manage acquirer, payment gateway, and PSP integrations; drive authorization rates,payment success, and cost of acceptance.
• Responsible for payment security and risk features, including tokenization, 3DS, and fraud controls.
• Responsible for corporate payment products, including corporate accounts, credit terms, invoicing, statements, corporate cards, and eGIRO.
• Improve billing accuracy and collections, reducing the time from trip to invoice to cash.
• Partner with sales and account management to translate corporate client needs into payment and billing requirements.
• In Charge of reconciliation from trip to payment, acquirer settlement, driver payout, and finance ledger.
• Design exception handling for failed, missing, or duplicate charges, refunds, chargebacks, and disputes.
• Manage driver settlement and payout processes, including fees, commissions, and adjustments.
• Manage internal payment operations tooling, dashboards, and workflows; automate manual finance and operations processes.
• Responsible for payment compliance for the product domain, including PCI DSS audits, evidence ownership, and remediation tracking.
• Support risk and control processes to ensure payment flows meet regulatory and audit requirements.
• Lead and develop a team of product managers across payment acceptance, B2B payments, and back-office operations.
• Set team goals, assign clear ownership, and coach PMs on discovery, prioritization, and delivery.
• Set product standards for PRDs, success metrics, and launch readiness across the domain.
• Act as the single product voice for B2B & Payments to senior management, Business Owners, Finance, Operations, Compliance, and Engineering.
• Align competing priorities and trade-offs, drive decisions, and secure budget for the roadmap.
• Manage key external partners, including acquirers, PSPs, wallet providers, corporate clients, and auditors.
• Provide regular updates on roadmap progress, key decisions, risks, and business results to stakeholders and senior management.
• Use Generative AI and automation to redesign workflows, reduce repetitive work and human error, improve decision quality, and build the team's strategic consulting capability
• Any ad hoc duties as assigned

Job Requirements:

• Bachelor's degree or equivalent practical experience.
• Minimum 10 years of experience in Product Management, with at least 4 years in payments, fintech, or financial operations is preferred.
• At least 2 years leading and developing a team of product managers will be a plus.
• Deep knowledge of payment acceptance, including card schemes, acquiring, gateways,digital wallets, tokenisation, and MDR economics.
• Hands‑on experience with reconciliation, settlement, and payment back‑office processes is preferred.
• Preferably with experience delivering B2B payment products such as invoicing, credit terms, and collections.
• Preferably with strong stakeholder management skills, with the ability to influence and align senior business, finance, technology, and external partners.
• Data‑driven mindset with the ability to analyze transaction and performance data, identify anomalies and make informed recommendations.
• Excellent written and verbal communication skills, with the ability to translate technical payment concepts into clear and actionable business updates.
• Leverage Generative AI and automation technologies to streamline reconciliation and back‑office workflows, reduce manual effort and human error, and enhance decision making.
• Experience in ride‑hailing, mobility, marketplace, e‑commerce, or other two‑sided platform businesses will be advantage.
• Working knowledge of PCI DSS and payment compliance requirements.
• Familiarity with Singapore payment rails and wallets, such as PayNow, PayLah!, eGIRO and NETS.
• Experience with SoftPOS, in‑vehicle payment terminals, or B2B transport products. observability.