Lead Payments Product Manager — Mobility & B2B

Zig by ComfortDelGro; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Zig by ComfortDelGro in Singapore is seeking a Lead Product Manager to own and scale payments across our taxi and private-hire platform. You will lead a team of product managers and collaborate with Engineering, Finance, Operations, Compliance, and Commercial teams to drive strategy, execution, and performance of payment acceptance, reconciliation, and related back-office processes behind every trip.

You will ensure seamless payments, accurate settlements, and a payments ecosystem that builds

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years in Product Management, with at least 4 years in payments/fintech/financial operations.
• 2+ years leading a team of product managers is a plus.
• Deep knowledge of payment acceptance: card schemes, acquiring, gateways, wallets, tokenisation, MDR economics.
• Hands-on experience with reconciliation, settlement, and back-office processes.
• Experience delivering B2B payment products such as invoicing, credit terms, and collections.

Responsibilities

• Design and manage payment acceptance strategy and roadmap across taxi and private hire, including in-app cards, wallets, and in-car terminals.
• Manage acquirer, gateway, PSP integrations; optimize authorization rates, payment success, and cost of acceptance.
• Oversee payment security and risk features: tokenisation, 3DS, fraud controls.
• Lead corporate payment products: accounts, invoicing, statements, corporate cards, eGIRO.
• Improve billing accuracy and collections from trip to invoice to cash.
• Collaborate with Sales/Account Management to translate client needs into payment requirements.
• Oversee reconciliation from trip to payment, settlements, driver payout, and finance ledger.
• Design exception handling for failed/missing/duplicate charges, refunds, chargebacks, disputes.
• Oversee driver settlements and payout processes, including fees and adjustments.
• Manage internal payment operations tooling, dashboards, and workflows; automate finance/ops processes.
• Ensure payment compliance (PCI DSS) and remediation tracking.
• Support risk/control processes to meet regulatory/audit requirements.
• Lead and develop PMs across payment acceptance, B2B payments, and back-office ops.

Skills

Data-driven

Stakeholder mgmt

Clear communication

Generative AI

Education

Bachelor's degree

Job description

Zig by ComfortDelGro in Singapore is seeking a Lead Product Manager to own and scale payments across our taxi and private-hire platform. You will lead a team of product managers and collaborate with Engineering, Finance, Operations, Compliance, and Commercial teams to drive strategy, execution, and performance of payment acceptance, reconciliation, and related back-office processes behind every trip.

You will ensure seamless payments, accurate settlements, and a payments ecosystem that builds