(Senior) IT Support Executive

primech a & p pte. ltd.; Singapore; On-site; SGD 3,200 - 5,200; Full time

Job summary

Primech A & P Pte. Ltd. is seeking a dedicated (Senior) IT Support Executive to join our team. You will provide technical assistance, troubleshoot, and support for hardware and software issues across the organization.

You will handle Level 2 IT support for HQ staff, install/configure/maintain software, hardware and network systems, monitor enterprise software, conduct backups, review IT security logs, manage user accounts and permissions, and assist with procurement.

Qualifications

• Diploma or degree in IT-related field.
• Minimum 1 year experience in IT support or related positions.
• Proficiency in Active Directory, Microsoft 365, and common enterprise applications.
• Knowledge of cybersecurity best practices.
• Relevant IT support certifications are advantageous.
• Strong analytical and problem-solving skills.
• Good communication skills, able to explain technical issues to non-technical staff.

Responsibilities

• Provide Level 2 IT support to HQ staff by resolving technical issues and offering guidance/training.
• Install, configure, and maintain software, hardware, and network systems.
• Monitor and update the enterprise software.
• Conduct routine maintenance, updates, and backups to ensure system performance and security.
• Plan and conduct routine reviews on system security logs and deliver reports on IT security.
• Manage user accounts and permissions, ensuring proper access rights are granted.
• Hardware and software inventory management and procurement.
• Other ad-hoc duties assigned.

Skills

Active Directory

Microsoft 365

Cybersecurity knowledge

Communication skills

Problem solving

Education

Diploma or Degree in IT

Tools

Active Directory

Microsoft 365

Enterprise applications

Job description

Primech A & P is seeking a dedicated(Senior) IT Support Executiveto join our team. You will be responsible for providing technical assistance, troubleshooting, and support for hardware and software issues within the organization.

Responsibilities:

• Provide Level 2 IT support to HQ staff by resolving technical issues and offering technical guidance/training.

• Install, configure, and maintain software, hardware, and network systems.

• Monitor and update the enterprise software.

• Conduct routine maintenance, updates, and backups to ensure system performance and security.

• Plan and conduct routine reviews on system security logs and deliver reports on IT security.

• Manage user accounts and permissions, ensuring proper access rights are granted.

• Hardware and software inventory management and procurement.

• Other ad-hoc duties assigned.
  

Requirements:

• Diploma or Degree in an IT-related field such as Computer Science and Information Technology.

• Minimum 1 year experience in IT support or related positions.

• Proficiency in programs such as Active Directory, Microsoft 365 and common enterprise applications.

• Knowledge of cybersecurity best practices.

• Relevant certifications in IT support or related fields would be advantageous.

• Strong analytical and problem-solving skills.

• Good communication skills, with the ability to explain technical issues to non-technical staff.