Senior IT Support Engineer - 24x7 Global Service Desk Lead

Innergy Consulting Pte. Ltd.; Singapore; In loco; SGD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Innergy Consulting Pte. Ltd. seeks a Senior IT Support Engineer to join the regional IT infrastructure team as the first contact for users across global offices.

The role covers 24x7x365 support within a global IT department and involves hands-on administration of Windows Server, Azure, and SQL, plus ongoing service desk leadership. The ideal candidate will have 5+ years in IT, strong Microsoft 365 and networking skills, and familiarity with FreshService or ServiceNOW.

Competenze

• Minimum 5 years' IT experience with progressive supervision of an IT support team.
• Strong Microsoft 365, Azure Cloud, networking and collaboration skills.
• Experience with IT service desk tools such as FreshService or ServiceNOW.

Mansioni

• Lead daily operations of the IT service desk and supervise the team.
• Provide onsite or remote user support for laptops, mobile devices and apps.
• Monitor infrastructure performance and propose improvement plans.
• Administer systems in a Hybrid cloud environment: Windows Server, Azure, SQL.
• Ensure SLA compliance and manage IT assets and inventory.
• Assist with security, backups, VAPT and IT audits as needed.
• Coordinate with vendors and support IT procurement.

Conoscenze

Microsoft 365

Azure Cloud

Networking

ITIL

Formazione

Diploma or Bachelor in IT/Computing

Strumenti

FreshService

ServiceNOW

Windows Server

SQL Server

Descrizione del lavoro

Innergy Consulting Pte. Ltd. seeks a Senior IT Support Engineer to join the regional IT infrastructure team as the first contact for users across global offices.

The role covers 24x7x365 support within a global IT department and involves hands-on administration of Windows Server, Azure, and SQL, plus ongoing service desk leadership. The ideal candidate will have 5+ years in IT, strong Microsoft 365 and networking skills, and familiarity with FreshService or ServiceNOW.