Global Service Delivery Manager 24/7 IT & Incident Oversight

neurones it asia pte. ltd.

Singapore

On-site

SGD 90,000 - 150,000

Full time

5 days ago

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Job summary

neurones it asia pte. ltd. is seeking an experienced Service Delivery Manager to oversee the global support chain and ensure efficient escalation handling for 24x7 production and integration environments in Asia.

The role requires leading a multicultural team of 10–20 people, coordinating with regional and central teams in Europe, and driving improvements through regular reviews and training plans. Fluent English and ITIL certification are essential.

Qualifications

Degree in Computer Engineering, CS or IT.
Experience with data integration tech such as API, ETL/ELT, ESB.
ITIL certified with production support and development experience.
Experience coordinating RCA and trend analysis in incidents.
Able to lead a multicultural team of 10–20 in Asia; fluent English.

Responsibilities

Oversees the support chain and escalation process efficiency.
Prioritizes actions based on SLAs.
Leads internal and external support teams and escalation groups.
Supports Incident and Problem Managers; coordinates contractor meetings and reports.
Prepares monthly action plans for Steering Committees.
Develops team skills with training plans and motivation.
Leverages NEURONES rear base resources to optimize services.
Monitors the global user support chain.
Collaborates with regional and central teams in Europe for 24x7 operations.