Global IT Service Delivery Manager - 24/7 Ops

Neurones IT Asia Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

NEURONES IT Asia Pte Ltd is seeking a Service Delivery Manager to partner with regional teams in Europe and oversee a 24x7 production and integration environment. You will manage escalation processes, SLA-driven prioritization, and coordinate internal and third-party support teams.

The role requires ITIL certification, experience in API/ETL/ESB data integration, and proven leadership of a 10–20 person team across Asia. Fluency in English and strong communication are essential.

Qualifications

• Degree in Computer Engineering, Computer Science or Information Technology.
• Experience in Data Integration Technology such as API, ETL, ELT, ESB.
• Experience with both production support and development activities.
• ITIL certified.
• Experience working in Sprint and Agile methodology.
• Experience in Incident Management and/or Problem Management.
• Experience coordinating RCA and trend analysis.
• Proven ability to manage a multicultural team of 10 to 20 people in Asia.
• Fluent English with excellent written and spoken communication skills.
• Experience in luxury retail environment is a plus.
• Strong interpersonal and problem-resolution skills.

Responsibilities

• The Service Delivery Manager has a key role in the management and control of the support chain and guarantees the application and efficiency of the escalation process.
• Manages the prioritization of actions according to the SLAs.
• Supervises the support teams and coordinates the actions of escalation groups.
• Supports Incident Manager and Problem Manager by controlling incidents, problems and changes.
• Organizes meetings with third-party contractors, establishes reports and follows up on action plans.
• Organizes regular team meetings to analyze results and present action plans to Steering Committees.
• Leads the team, develops skills, defines training plans and maintains motivation.
• Relies on NEURONES resources to optimize services and monitors the global user support chain.
• Works closely with regional and central teams in Europe to support 24x7 production/integration environment.

Skills

ITIL

Agile methods

Incident management

Problem management

Data integration

API/ETL/ESB

Team leadership

English fluency

Multicultural team leadership

Bachelor's degree in CS/IT

Job description

NEURONES IT Asia Pte Ltd is seeking a Service Delivery Manager to partner with regional teams in Europe and oversee a 24x7 production and integration environment. You will manage escalation processes, SLA-driven prioritization, and coordinate internal and third-party support teams.

The role requires ITIL certification, experience in API/ETL/ESB data integration, and proven leadership of a 10–20 person team across Asia. Fluency in English and strong communication are essential.