Global IT Service Desk Lead - 24/7 Support

SEA CONSORTIUM PRIVATE LIMITED; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

SEA CONSORTIUM PRIVATE LIMITED is seeking an experienced IT Service Desk Lead to be the first point of contact for users across global offices. The role requires supervising the service desk team, ensuring 24x7 support, and driving continuous improvement across incidents and requests.

The ideal candidate will have strong skills in Microsoft 365, Azure Cloud, networking, and unified communications, with experience in ITIL processes and vendor management.

Qualifications

• Diploma or Bachelor in IT/Computing is required.
• Minimum 5 years’ experience in IT industry; proven work experience as a technical support engineer.
• Experience supervising an IT support team and handling IT service desk operations.

Responsibilities

• Manage daily IT service desk operations and supervise the team to ensure high-quality service.
• Provide onsite or remote user support for laptops, mobiles, apps and devices in offices.
• Monitor IT infrastructure performance and drive improvement plans.
• Perform system administration in hybrid cloud environments (Windows Server, Azure, SQL).
• Ensure security with system patching and vulnerability management; support VAPT and IT audits.
• Maintain SLA compliance and assist with vendor management and IT procurement.

Skills

Microsoft 365 suite

Azure Cloud

Networking

Unified communications/ collaboration

SLA management

Stakeholder communication

Education

Diploma or Bachelor in IT/Computing

Tools

FreshService

ServiceNow

Job description

SEA CONSORTIUM PRIVATE LIMITED is seeking an experienced IT Service Desk Lead to be the first point of contact for users across global offices. The role requires supervising the service desk team, ensuring 24x7 support, and driving continuous improvement across incidents and requests.

The ideal candidate will have strong skills in Microsoft 365, Azure Cloud, networking, and unified communications, with experience in ITIL processes and vendor management.