Senior IT Solutions Specialist

Epiq; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Epiq is seeking a Technical Specialist to deliver specialized technical support and expertise for IT systems in a fast-paced, global environment. You will troubleshoot issues, implement solutions, and collaborate with cross-functional teams to ensure smooth IT operations.

The role requires 5-7 years in technical support or analysis, a Bachelor's degree in IT or CS, and certifications such as CompTIA Security+ and CISSP. Strong problem-solving and project-management skills are essential.

Qualifications

• Education: Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience: 5-7 years in technical support or analysis.
• Skills: Analytical thinking, CPS, communication, CRM, deadline management, digital forensics, project management, forensic analysis, organization, SOP, technical knowledge.

Responsibilities

• Provide specialized technical support and expertise.
• Troubleshoot IT issues and implement solutions.
• Collaborate with various teams to ensure smooth IT operations.
• Document technical processes and solutions.

Skills

Analytical Thinking

Collaborative Problem Solving

Communication

Customer Relationship Management

Deadline Management

Digital Forensics

End-to-End Project Management

Forensic Analysis

Outstanding Organizational Abilities

SOP

Technical Knowledge

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

CompTIA Security+

CISSP

Job description

Epiq is seeking a Technical Specialist to deliver specialized technical support and expertise for IT systems in a fast-paced, global environment. You will troubleshoot issues, implement solutions, and collaborate with cross-functional teams to ensure smooth IT operations.

The role requires 5-7 years in technical support or analysis, a Bachelor's degree in IT or CS, and certifications such as CompTIA Security+ and CISSP. Strong problem-solving and project-management skills are essential.