Technical Specialist

Epiq; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Epiq is seeking a Technical Specialist to deliver specialized technical support and expertise for IT systems in a fast-paced, global environment. You will troubleshoot issues, implement solutions, and collaborate with cross-functional teams to ensure smooth IT operations.

The role requires 5-7 years in technical support or analysis, a Bachelor's degree in IT or CS, and certifications such as CompTIA Security+ and CISSP. Strong problem-solving and project-management skills are essential.

Qualifications

• Education: Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience: 5-7 years in technical support or analysis.
• Skills: Analytical thinking, CPS, communication, CRM, deadline management, digital forensics, project management, forensic analysis, organization, SOP, technical knowledge.

Responsibilities

• Provide specialized technical support and expertise.
• Troubleshoot IT issues and implement solutions.
• Collaborate with various teams to ensure smooth IT operations.
• Document technical processes and solutions.

Skills

Analytical Thinking

Collaborative Problem Solving

Communication

Customer Relationship Management

Deadline Management

Digital Forensics

End-to-End Project Management

Forensic Analysis

Outstanding Organizational Abilities

SOP

Technical Knowledge

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

CompTIA Security+

CISSP

Job description

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.

Job Summary

The Technical Specialist is responsible for providing specialized technical support and expertise to ensure the smooth operation of IT systems. This role involves troubleshooting issues, implementing solutions, and collaborating with various teams.

Essential Job Responsibilities

• Provide specialized technical support and expertise.

• Troubleshoot IT issues and implement solutions.

• Collaborate with various teams to ensure smooth IT operations.

• Document technical processes and solutions.

Qualifications & Requirements

• Education: Bachelor's degree in Information Technology, Computer Science, or related field.

• Experience: 5-7 years of experience in technical support or analysis.

• Skills

  • Analytical Thinking

  • Collaborative Problem Solving (CPS)

  • Communication

  • Customer Relationship Management (CRM)

  • Deadline Management

  • Digital Forensics

  • End-to-End Project Management

  • Forensic Analysis

  • Outstanding Organizational Abilities

  • Standard Operating Procedure (SOP)

  • Technical Knowledge

• Certifications: CompTIA Security+, Certified Information Systems Security Professional (CISSP).

• Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.