Senior IT Service & System Lead – SRE & Cloud Ops

Monetary Authority of Singapore (MAS); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Monetary Authority of Singapore (MAS) is seeking an IT Service Manager / IT Project Manager within the Supervision Platforms Division. You will manage stakeholder relationships, design solutions, and oversee vendor contracts and governance for IT services.

You will ensure project delivery quality, operations and maintenance, and site reliability practices, while coordinating with policy and business teams across diverse technologies.

Qualifications

• Bachelor or Master degree and extensive experience in project management and operations.
• Experience in vendor management, incident and problem management, release management and SRE.
• Strong stakeholder management with senior business and IT partners.
• Technical understanding of systems integration across diverse technologies.
• Hands-on with cloud platforms (AWS/GCP/Azure) and IaC tools like Terraform; Kubernetes/OpenShift experience.

Responsibilities

• Build and manage strong relationships with business stakeholders to understand needs and deliver technology solutions.
• Design and deliver solutions that meet user needs across journeys, mapping requirements to architecture.
• Manage outsourced vendors and in-house contractors to meet IT service delivery.
• Ensure ICT governance and risk compliance; manage project risks and controls.
• Plan, deliver and assure quality of IT projects within scope, cost and schedule.
• Operate and support IT services; manage changes, requests, production issues and patches.
• Define and track SLOs and error budgets; monitor system health with observability tools.

Skills

Project management

Vendor management

Incident management

Problem management

Release management

Site Reliability Engineering

Cloud platforms

Terraform

Kubernetes

OpenShift

CI/CD

JIRA

Elastic

Grafana

Prometheus

Education

Bachelor/Master Degree

Tools

Terraform

OpenShift

Kubernetes

CI/CD pipelines

JIRA

Elastic

Grafana

Prometheus

Job description

Monetary Authority of Singapore (MAS) is seeking an IT Service Manager / IT Project Manager within the Supervision Platforms Division. You will manage stakeholder relationships, design solutions, and oversee vendor contracts and governance for IT services.

You will ensure project delivery quality, operations and maintenance, and site reliability practices, while coordinating with policy and business teams across diverse technologies.