Senior IT Service Delivery Leader (ITIL/ITSM)

Singtel Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology services firm in Singapore is seeking an experienced IT Service Desk Manager to oversee IT services and lead cross-functional teams. The ideal candidate will have 7-10 years of experience in IT service delivery, deep knowledge of ITIL practices, and strong leadership abilities. This role is pivotal in ensuring high-quality support and continuous improvement in the IT services provided. Join us to make the extraordinary happen.

Qualifications

• 7–10 years of IT experience, with a strong grounding in service delivery and support.
• Demonstrated experience managing large, cross-functional IT teams.
• Deep knowledge of ITIL-based service delivery and performance optimization.

Responsibilities

• Manage IT Service Desk and EUC staff in project completion.
• Oversee IT Service Desk Management using ITIL best practices.
• Develop and maintain processes for IT Service Desk and EUC operations.

Skills

ITIL Service Management Certification

Leadership

Analytical skills

Customer engagement

Education

Degree or higher in relevant field

Tools

Ticketing systems

Job description

A leading technology services firm in Singapore is seeking an experienced IT Service Desk Manager to oversee IT services and lead cross-functional teams. The ideal candidate will have 7-10 years of experience in IT service delivery, deep knowledge of ITIL practices, and strong leadership abilities. This role is pivotal in ensuring high-quality support and continuous improvement in the IT services provided. Join us to make the extraordinary happen.