Senior Incident & Problem Process Manager

Trinity-Consulting-Services-Pte.-Ltd.; Singapore; On-site; SGD 90,000 - 150,000; Part time

Job summary

Trinity-Consulting-Services-Pte.-Ltd. is seeking an experienced IT professional with 8+ years in IT operations or service governance to support high-availability environments in banking and regulated settings.

You will lead incident and problem management activities and apply ITIL practices across Service Desk, Change Enablement, and Continual Improvement. You will work with ITSM tools like ServiceNow, Remedy, or Jira Service Management, and navigate infrastructure components including Unix,

Qualifications

• 8+ years IT experience, preferably in IT operations or service governance.
• Hands-on incident and problem management experience in ITSM.
• Strong ITIL knowledge across Incident, Problem, Service Desk, Change Enablement.
• Experience with ITSM tools such as ServiceNow, Remedy, Jira Service Management.
• Solid understanding of Unix, Windows, Networks, Databases, Middleware, MQ, Scheduling, Storage and Monitoring.
• Banking/regulatory environments experience is a strong advantage.
• French fluency required to support French-speaking stakeholders; English across teams.

Skills

Incident management

Problem management

ITIL practices

Service Desk

Change Enablement

Service Continuity

Continual Improvement

French language

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Overall IT experience of 8 years or more, preferably in IT operations, production support, application support, infrastructure support, IT service management, or service governance.

Hands-on experience with incident management, problem management, Major IncidentManagement, Service Operations or ITSM governance activities.

Strong understanding of ITIL practices, particularly Incident Management, Problem Management, Service Desk, Change Enablement, Service Continuity, and Continual Improvement.

Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management orequivalent enterprise workflow platforms.

Solid understanding of infrastructure and application ecosystems, including Unix,Windows, Networks, Databases, Middleware, MQ, Scheduling, Storage andMonitoring technologies.

Experience in banking, capital markets, corporate banking, regulated technology environments, or other high-availability production environments is a strong advantage.

Prior exposure to operational resilience, audit, operational risk, controls orregulatory environments would be beneficial.

Fluency in French is required to support French-speaking stakeholders and group teams while operating effectively in English across Singapore and regional teams.