Senior IT Incident & Problem Process Lead

Trinity Consulting Services; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Trinity Consulting Services in Singapore is seeking an experienced IT operations professional with 8+ years of hands-on incident and problem management, ITIL-based governance, and service governance. The role focuses on delivering high-availability production support and advancing service continuity across regional teams.

Candidates should have strong ITSM tooling experience (ServiceNow, Remedy, Jira Service Management) and solid knowledge of Unix/Windows, networks, databases, middleware, and

Qualifications

• 8+ years IT experience, preferably in IT operations, production/app/infra support, ITSM governance or service governance.
• Hands-on experience with incident management, problem management, Major Incident Management or ITSM governance activities.
• Strong understanding of ITIL practices, particularly Incident, Problem, Service Desk, Change Enablement, Service Continuity and Continual Improvement.

Responsibilities

• Support ITSM governance and operations to ensure high availability and reliable service delivery.
• Collaborate across regional teams to manage incidents and problems and drive continual improvement.

Skills

Incident management

Problem management

ITIL practices

Service Desk

Change Enablement

Operational resilience

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Trinity Consulting Services in Singapore is seeking an experienced IT operations professional with 8+ years of hands-on incident and problem management, ITIL-based governance, and service governance. The role focuses on delivering high-availability production support and advancing service continuity across regional teams.

Candidates should have strong ITSM tooling experience (ServiceNow, Remedy, Jira Service Management) and solid knowledge of Unix/Windows, networks, databases, middleware, and