Senior IT Incident & Problem Process Lead (FR/EN)

Trinity-Consulting-Services-Pte.-Ltd.; Singapore; On-site; SGD 90,000 - 150,000; Part time

Job summary

Trinity-Consulting-Services-Pte.-Ltd. is seeking an experienced IT professional with 8+ years in IT operations or service governance to support high-availability environments in banking and regulated settings.

You will lead incident and problem management activities and apply ITIL practices across Service Desk, Change Enablement, and Continual Improvement. You will work with ITSM tools like ServiceNow, Remedy, or Jira Service Management, and navigate infrastructure components including Unix,

Qualifications

• 8+ years IT experience, preferably in IT operations or service governance.
• Hands-on incident and problem management experience in ITSM.
• Strong ITIL knowledge across Incident, Problem, Service Desk, Change Enablement.
• Experience with ITSM tools such as ServiceNow, Remedy, Jira Service Management.
• Solid understanding of Unix, Windows, Networks, Databases, Middleware, MQ, Scheduling, Storage and Monitoring.
• Banking/regulatory environments experience is a strong advantage.
• French fluency required to support French-speaking stakeholders; English across teams.

Skills

Incident management

Problem management

ITIL practices

Service Desk

Change Enablement

Service Continuity

Continual Improvement

French language

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Trinity-Consulting-Services-Pte.-Ltd. is seeking an experienced IT professional with 8+ years in IT operations or service governance to support high-availability environments in banking and regulated settings.

You will lead incident and problem management activities and apply ITIL practices across Service Desk, Change Enablement, and Continual Improvement. You will work with ITSM tools like ServiceNow, Remedy, or Jira Service Management, and navigate infrastructure components including Unix,