Senior SRE, Incident & Problem Management Leader

DBS Bank; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DBS Bank is seeking a technology professional to lead ITSM operations in a high-availability banking environment. You will manage incident, problem and event processes, and collaborate with cross-functional teams to maintain service stability.

The role emphasizes root-cause analysis, automation opportunities, and delivering clear technical reports to senior leadership. Strong ITIL knowledge and experience with ServiceNow and monitoring tools are required.

Qualifications

• Degree in Computer Science, Information Technology, or a related field.
• Proven ITSM experience with Incident, Problem, and Event Management.
• Strong ITIL knowledge; ITIL certifications are advantageous.
• Hands-on with ITSM platforms such as ServiceNow and monitoring tools like Splunk, AppDynamics or Geneos.
• Strong analytical, troubleshooting and decision-making skills under pressure.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead the rapid recovery of high-priority incidents, minimizing business impact and restoring services.
• Drive the Problem Management lifecycle with root-cause analysis and preventive actions.
• Oversee Event Management to optimize monitoring and detect anomalies early.
• Collaborate with cross-functional tech teams, app owners and stakeholders to ensure stability.
• Define, monitor and report KPIs, SLAs and operational metrics.
• Facilitate post-incident reviews and prepare technical reports for senior leadership.
• Identify opportunities to automate and improve service delivery processes.

Skills

Incident management

Problem management

Event management

ITIL frameworks

Stakeholder management

Analytical thinking

Education

Degree in Computer Science or IT

Tools

ServiceNow

Splunk

AppDynamics

Geneos

Job description

DBS Bank is seeking a technology professional to lead ITSM operations in a high-availability banking environment. You will manage incident, problem and event processes, and collaborate with cross-functional teams to maintain service stability.

The role emphasizes root-cause analysis, automation opportunities, and delivering clear technical reports to senior leadership. Strong ITIL knowledge and experience with ServiceNow and monitoring tools are required.