Senior IT Business Analyst (Insurance domain)

Income Insurance Limited; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Income Insurance Limited seeks an IT Business Analyst to support end-to-end delivery of a Distribution Management System. You will bridge business stakeholders, vendors, and IT teams to translate requirements into functional specs and user stories.

You will drive analysis, design, testing, and implementation while promoting AI-enabled productivity and continuous improvement across distribution processes.

Qualifications

• General Degree / Degree holder in Information Technology, Info Systems or equivalent.
• 5-8 years of experience in Business Analysis or IT project delivery.
• Proven experience in system implementation projects (Distribution Management System, Agent Portal, Regulatory Reporting).
• Experience in Financial Advisory (FA), Wealth Management, or Distribution domain is preferred.
• Strong understanding of SDLC/Agile methodologies and requirement management tools.

Responsibilities

• Engage business heads to gather, analyse, and document requirements.
• Translate needs into functional specs, user stories, and data flows.
• Serve as liaison between business, vendors, and IT teams; manage sign-offs.
• Support solution design, integration efforts, and risk monitoring.
• Define test scenarios and support SIT/UAT and delivery.
• Identify opportunities to streamline processes with system capabilities and AI.

Skills

Business analysis

Stakeholder management

SDLC/Agile

Analytical thinking

Education

Bachelor's degree in Information Technology / Information Systems

Tools

JIRA

Confluence

Visio

BPMN

Job description

We are seeking a motivated and detail-oriented IT Business Analyst to support the end-to-end implementation of a Distribution Management System (DMS). The role will act as a key bridge between business stakeholders, vendors, and internal IT teams, ensuring that business requirements are clearly understood, translated into functional specifications, and successfully delivered. The ideal candidate should possess strong business analysis capabilities, stakeholder management skills, system implementation experience, and a forward-looking mindset to leverage AI tools to improve productivity, requirements quality, and delivery outcomes.

Responsibilities

Business Requirements & Analysis

• Engage Business Heads and Business representatives to gather, analyse, and document business requirements
• Conduct workshops, interviews, and process walkthroughs to understand current and future-state processes
• Translate business needs into Functional Specification/User Stories/Process and data flows
• Ensure requirements are clear, structured, testable, and aligned with business objectives

Stakeholder and Vendor Management

• Serve as a primary liaison between Business stakeholders, vendor and IT team
• Facilitate discussions to resolve requirement gaps, ambiguities and conflicts
• Ensure vendor solutions are aligned with business needs and technical constraints
• Support governance process such as requirement sign-off, change requirement evaluation, and impact assessment

Solution Design and Implementation Support

• Collaborate with technical teams to clarify requirements and ensure correct system configuration and development
• Participate in solution design discussions, ensuring functional completeness and feasibility.
• Support system integration efforts, especially across distribution, CRM Support governance process such as requirement sign-off, change requirement evaluation, and impact assessment
• Monitor implementation progress and highlight risks or deviations.

Testing and Delivery

• Define and review test scenarios, test cases, and acceptance criteria.
• Perform SIT, to validate that delivered solutions meet functional and business requirements.
• Support User Acceptance Testing (UAT)

Process Improvement and Documentation

• Identify opportunities to streamline distribution process using system capabilities.
• Maintain comprehensive documentation, i.e. business requirement document, functional specification, process flows.
• Support post-implementation reviews and continuous improvements.

AI-Enabled Business Analysis

• Leverage on AI tools to accelerate documentation, testing, generate insights from business/process data and stakeholders update and/or reporting.
• Promote adoption of AI-driven productivity within the project team.

Requirements

• General Degree / Degree holder in Information Technology, Info Systems or equivalent.
• 5-8 years of experience in Business Analysis or IT project delivery.
• Proven experience in system implementation project (preferably Distribution Management System, Agent Portal, Regulatory Reporting)
• Experience in Financial Advisory (FA), Wealth Management, or Distribution domain is highly preferred.
• Technical & Functional:Strong understanding of business analysis methodologies, SDLC/Agile delivery frameworksExperience with requirement management tools, e.g. JIRA, Confluence, Visio, BPMNUnderstand system integration concepts, e.g. APIs, data flows.
• AI & DigitalFamiliar with AI-assisted tools for requirement documentation and data analysisAbility to apply AI tools practically in project delivery
• Soft SkillsExcellent communication and stakeholder management skills
• Strong analytical and problem-solving ability
• Able to work across business and technical teams
• Proactive, structured and detail-oriented