Senior IT Business Analyst: Digital Transformation Lead

THE EDGE CONTRACTING SERVICES PTE. LTD.; Singapore; Presencial; SGD 100 000 - 145 000; Tempo integral

Resumo da oferta

The Edge Contracting Services Pte. Ltd. is seeking a Senior Business Analyst to drive digital transformation across enterprise platforms including CRM, ERP, loyalty, and financial systems.

You will bridge business needs and technology solutions, guiding end-to-end delivery in Agile environments while ensuring alignment with strategic objectives. You will lead requirements management, document functional specifications, and develop both current-state and future-state process maps.

Qualificações

• 10+ years of experience as a Business Analyst in digital or enterprise transformation environments.
• Proven track record in CRM, ERP, or loyalty platform implementations.
• Experience across industries such as aviation, retail, utilities, FMCG, or manufacturing preferred.

Responsabilidades

• Elicit, analyze, and document business and system requirements, translating them into clear user stories and functional specifications.
• Develop current-state and future-state process maps to support transformation initiatives.
• Ensure traceability from requirements through to delivery and validation.
• Partner with cross-functional stakeholders including business leaders, IT teams, and external vendors.
• Facilitate workshops to align business objectives and solution design.
• Communicate complex technical concepts in a clear, business-friendly manner.
• Support Agile delivery frameworks, including backlog grooming, sprint planning, and stand-ups.
• Manage priorities to ensure timely and high-quality delivery of initiatives.
• Coordinate with onshore and offshore teams to drive execution efficiency.
• Lead or support implementation of enterprise platforms such as CRM (Salesforce), ERP (SAP), and loyalty systems.
• Collaborate on API integrations and system migrations from legacy to modern architectures.
• Lead User Acceptance Testing (UAT) cycles including planning, execution, and defect management.
• Ensure production readiness and minimize post-release issues.
• Drive continuous improvement in testing practices.
• Support change enablement initiatives to drive adoption of new systems and processes.
• Deliver training and documentation to end users.
• Promote best practices and process standardization across teams.

Descrição da oferta de emprego

The Edge Contracting Services Pte. Ltd. is seeking a Senior Business Analyst to drive digital transformation across enterprise platforms including CRM, ERP, loyalty, and financial systems.

You will bridge business needs and technology solutions, guiding end-to-end delivery in Agile environments while ensuring alignment with strategic objectives. You will lead requirements management, document functional specifications, and develop both current-state and future-state process maps.