Senior IT Applications & Finance Systems Lead

Nanyang Technological University Singapore; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Nanyang Technological University Singapore seeks a Senior Assistant Director, IT Applications Support to oversee Finance-related applications and integration. You will ensure stability, reliability, and performance while collaborating with Finance users, in-house teams, and external vendors.

You will lead a team handling incident management, root-cause analysis, and end-to-end AMS for SAP, SAP Ariba, and finance apps. Innovation and secure integration across functions are key goals.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering or related discipline.
• Experience in ITIL-based incident, problem and change management.

Responsibilities

• Oversee the entire incident management process, ensuring incidents are resolved within established SLA, acting as a key escalation point for critical issues.
• Conduct root cause analysis to resolve and prevent recurring application problems.
• Lead a support team, managing their schedules and performance.
• Communicate effectively with business users, management, and other technical teams on system status, issues, risks.
• Manage third-party vendors for support, oversee change requests, and ensure service quality and contract compliance.
• Lead AMS support and end-to-end project execution for SAP, SAP Ariba and finance application, covering service management, requirements, solution design, integration, testing, deployment, post-go-live stabilization, and transition to operations.
• Explore latest technologies to improve support processes; and contribute to strategic planning.
• Lead Finance applications, with particular focus on AI solution design, secure system and data integration, and end-to-end solutions that connect processes across both functions.
• Manage audit queries / requests and ensure supported systems adhere to audit and compliance requirements.

Skills

Incident management

Root cause analysis

Team leadership

Stakeholder communication

Vendor management

Finance apps

AI design

APIs & REST

Low-code

ITIL

ServiceNow

Jira

Web technologies

SaaS integration

Audit & security

Project management

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Jira

Job description

Nanyang Technological University Singapore seeks a Senior Assistant Director, IT Applications Support to oversee Finance-related applications and integration. You will ensure stability, reliability, and performance while collaborating with Finance users, in-house teams, and external vendors.

You will lead a team handling incident management, root-cause analysis, and end-to-end AMS for SAP, SAP Ariba, and finance apps. Innovation and secure integration across functions are key goals.