Senior IR Patient Support & Operations Manager

Singapore General Hospital Pte Ltd.; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Singapore General Hospital Pte Ltd. seeks a capable Programme Manager to oversee patient support operations for the Interventional Radiology Centre (IRC).

The role covers billing and charge capture, admissions, financial counselling, procedure listing and scheduling, case planning, peri-operative coordination and outpatient clinic operations. Key responsibilities include rostering, staff deployment, system updates, service standards, and secretariat support for meetings, with involvement in

Formación

• Degree in any discipline, preferably with 2 years' experience in healthcare operations.
• Strong interpersonal skills with excellent communication and teamwork.
• Proven problem-solving abilities and collaborative mindset.

Responsabilidades

• Plan and manage roster and deployment of staff in Patient Support Services (Interventional Radiology) in IRC.
• Update and upload patients' materials and information into systems.
• Monitor and maintain service standards for IRC, including supervising hotlines and mailboxes.
• Oversee remote and physical financial counselling for patients and procedure scheduling.
• Supervise daily case preparations, case planning and peri-operative procedures for next day cases.
• Oversee IRC's outpatient clinic operations and billing for all IRC procedures.
• Ensure policies and procedures are kept up to date; support system implementations.
• Provide secretariat support for meetings, including minutes and follow-ups.
• Participate in Quality Improvement projects and initiatives.

Conocimientos

Interpersonal skills

Communication

Teamwork

Problem solving

Educación

Bachelor's degree

Descripción del empleo

Singapore General Hospital Pte Ltd. seeks a capable Programme Manager to oversee patient support operations for the Interventional Radiology Centre (IRC).

The role covers billing and charge capture, admissions, financial counselling, procedure listing and scheduling, case planning, peri-operative coordination and outpatient clinic operations. Key responsibilities include rostering, staff deployment, system updates, service standards, and secretariat support for meetings, with involvement in