Senior HR Operations, Payroll & Systems Lead

IPOS International; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

IPOS International is seeking an Assistant Director, Human Resources to lead payroll, operations and HR systems. You will report to the Head of HR and oversee payroll accuracy, governance and improvements across the function.

You will manage the outsourced payroll provider, ensure compliance with MOM, CPF and IRAS, and drive manpower budgeting, HR reporting and system enhancements with a focus on audit-readiness.

Qualifications

• Degree in Human Resources, Business Administration or related discipline.
• At least 8 years of HR experience with supervisory responsibilities.
• Hands-on payroll operations, benefits administration and HR operations.
• Experience managing outsourced payroll service providers and service levels.
• Knowledge of Singapore employment laws including MOM, CPF and IRAS.
• Experience with HR policies, audit and risk controls.
• Experience in HR systems, UAT and end-to-end HRIS implementation.
• Experience in manpower budgeting, HR reporting and data analysis.

Responsibilities

• Oversee monthly payroll, benefits administration, statutory submissions and payments.
• Manage the outsourced payroll service provider, including service standards, issue resolution, process controls and contract-related matters.
• Lead the computation and implementation of merit increments, progression increments, bonuses, allowances and other salary-related adjustments.
• Ensure payroll and rewards administration is supported by appropriate checks, controls and documentation.
• Oversee employee life cycle processes, including onboarding, confirmation, promotion administration, novation, secondment, transfers and offboarding.
• Ensure HR records, documentation and workflows are accurate, timely and properly maintained.
• Guide the team in delivering responsive and service-oriented HR operational support.
• Review, maintain and operationalise HR policies, processes and workflows.
• Ensure HR practices are aligned with prevailing legislation, organisational requirements and IPOS Group policies.
• Provide advice to employees and reporting officers on HR operational and policy matters.
• Lead preparation for internal and external HR audits and coordinate responses to audit queries.
• Ensure HR processes, documentation, system access and controls are audit-ready.
• Track audit findings and implement corrective actions to strengthen controls and prevent recurrence.
• Manage establishment, manpower budgeting, reforecasting and related tracking.
• Prepare manpower reports and analysis to support management decision-making and workforce planning.
• Lead HR system administration, enhancements, access rights and HR operational workflows.
• Co-lead the implementation of a new HR system, including requirements gathering, vendor evaluation, system configuration, UAT, data migration, change management and go-live.
• Work with vendors and internal stakeholders to resolve system issues and strengthen data integrity.
• Drive HR digitalisation and identify opportunities to streamline processes, reduce manual work and improve operational efficiency.

Skills

Payroll operations

Benefits administration

HR operations

Stakeholder management

Education

Bachelor's degree in Human Resources, Business Administration or related discipline

Tools

HRIS system

UAT testing

Vendor evaluation

Job description

IPOS International is seeking an Assistant Director, Human Resources to lead payroll, operations and HR systems. You will report to the Head of HR and oversee payroll accuracy, governance and improvements across the function.

You will manage the outsourced payroll provider, ensure compliance with MOM, CPF and IRAS, and drive manpower budgeting, HR reporting and system enhancements with a focus on audit-readiness.