Senior HR Executive

Elitez Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Elitez Pte Ltd in Singapore seeks an HR Executive to act as hands-on HR Business Partner for its retail network, working with Retail Operations and Store Managers on manpower planning, recruitment, engagement and day-to-day people matters.

You'll balance business needs with HR best practices, own frontline recruitment, support performance and retention, and participate in regional store visits to stay in touch with operations.

Qualifications

• Diploma or degree in Human Resources or related field.
• About 3–5 years HR experience, preferably in retail or manpower-intensive industries.
• Strong recruitment and HR business partnering hands-on experience.
• Excellent interpersonal and communication skills across levels.

Responsibilities

• HR Business Partnering with Retail Operations and Store Managers.
• End-to-end recruitment and manpower planning for frontline roles.
• Handle employee relations, performance, attendance and retention.
• Support performance and talent management, including salary reviews.
• Ensure HR operations, documentation and compliance are up to date.

Skills

Recruitment

HR Business Partner

Manpower planning

Employee relations

Performance management

Employee engagement

HR operations

Education

Diploma/degree in HR or related

Job description

Job Purpose

The HR Executive will support the retail business as a hands‑on HR Business Partner, working closely with Retail Operations and Store Managers on manpower planning, recruitment, employee engagement and day‑to‑day people matters.

The role requires a proactive HR professional who is comfortable operating in a fast‑paced retail environment, understands frontline manpower challenges, and is able to balance business requirements with sound HR practices.

The role would suit an HR professional who wants to develop further as an HR Business Partner, while retaining strong ownership of recruitment and frontline manpower management.

Key Responsibilities

1. HR Business Partnering

• Partner closely with Retail Operations, Area Managers and Store Managers to understand manpower and operational requirements.

• Provide practical HR advice and support on recruitment, employee relations, performance, attendance, retention and other people matters.

• Regularly engage store management and employees to identify manpower or employee issues early and recommend appropriate solutions.

• Support management in building stronger employee engagement, accountability and performance standards across the retail workforce.

• Provide HR insights on manpower trends, turnover, absenteeism, vacancies and other key people indicators.

• Participate in regular store visits to maintain visibility of frontline operations and employee concerns.

2. Recruitment & Manpower Planning

• Manage end-to-end recruitment for retail positions, including frontline employees, supervisors and store management roles.

• Work with business managers to forecast manpower requirements and maintain adequate staffing levels across outlets.

• Source candidates through job portals, referrals, recruitment agencies, walk‑in interviews, career fairs and other appropriate channels.

• Screen applications, conduct interviews and coordinate selection with hiring managers.

• Manage offers, pre‑employment requirements and onboarding to ensure candidates are deployed quickly and effectively.

• Build and maintain a pipeline of suitable candidates for high‑volume or frequently recruited positions.

• Monitor recruitment effectiveness, hiring turnaround time and recruitment costs.

• Recommend alternative sourcing strategies where there are recurring manpower shortages.

3. Employee Relations & Retention

• Handle employee queries, grievances and workplace issues in a fair, timely and professional manner.

• Support managers in managing performance, misconduct, attendance and disciplinary matters.

• Conduct exit interviews and analyse turnover trends to identify opportunities to improve retention.

• Work with operations managers on initiatives to improve employee morale and engagement.

• Support employee recognition, welfare and engagement activities across the retail network.

4. Performance & Talent Management

• Support the annual performance review and salary review processes for retail employees.

• Identify high‑potential employees together with business managers and support development and succession planning.

• Assist managers in addressing underperformance through appropriate coaching, performance improvement plans or disciplinary processes.

• Support training needs identification and coordinate relevant development programmes.

5. HR Operations & Compliance

• Prepare employment documentation including offer letters, confirmation letters, transfers, promotions and other employee correspondence.

• Ensure employee records and HR systems are kept accurate and up to date.

• Coordinate with Payroll and relevant HR teams on employee movements, attendance, allowances and payroll‑related matters.

• Ensure HR practices comply with company policies and applicable employment legislation.

• Support HR reporting, manpower budgeting and other HR projects as required.

Requirements

• Diploma or Degree in Human Resources, Business Administration or a related discipline.

• Approximately 3–5 years of HR experience, preferably within retail, F&B, hospitality, FMCG or another manpower-intensive environment.

• Strong hands‑on experience in recruitment and HR business partnering.

• Comfortable managing high‑volume frontline recruitment and working with operational managers.

• Good understanding of employee relations and general employment practices.

• Strong interpersonal and communication skills, with the confidence to engage employees and managers across different levels.

• Commercially minded and able to provide practical HR solutions rather than purely administrative support.

• Proactive, resourceful and comfortable working independently in a fast‑paced environment.

• Able and willing to conduct regular store visits and maintain close engagement with frontline operations.