Senior Hospitality Ops & Guest Experience Lead

THE COCONUT CLUB PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Medical & insurance

Dining discounts

Milestone celebrations

Long-service sabbatical

Monthly sales incentive

Job summary

The Coconut Club in Singapore seeks an experienced operations leader to oversee daily targets, guest service, and roster planning at our outlets, ensuring smooth day-to-day operations and a strong guest experience.

You will manage guest feedback, training needs, HR, logistics and admin, including petty cash and facility management, while supporting business development and the creation of SOPs to raise service standards and consistency across venues.

Responsibilities

• Leading and executing operations to achieve daily targets
• Building and maintaining relationships with guests
• Attending to guest feedbacks or complaints
• Ensuring roster is efficiently planned and develop manning guide according to manpower budget
• Identifying training needs and training plans tighten the competency gap
• All HR, logistics & inventory, and admin matters (including welfare)
• Petty cash and banking transactions
• Facility management of the outlet
• Supporting the ways of business development
• Conducting training and develop SOPs

Job description

The Coconut Club in Singapore seeks an experienced operations leader to oversee daily targets, guest service, and roster planning at our outlets, ensuring smooth day-to-day operations and a strong guest experience.

You will manage guest feedback, training needs, HR, logistics and admin, including petty cash and facility management, while supporting business development and the creation of SOPs to raise service standards and consistency across venues.