Hospitality Operations Lead — Guest Experience & Training

THE COCONUT CLUB PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Dining discounts

Medical coverage

Monthly sales incentive

Long-service sabbaticals

Job summary

The Coconut Club in Singapore is seeking a hands-on hospitality operations lead to drive daily performance, guest relations, training, HR, inventory, and admin across the outlet network. You will ensure rosters, budgets, and SOPs are executed, while identifying opportunities to delight guests and elevate service standards.

This role offers a clear path to develop future leaders within a vibrant brand. Join a culture that values inclusivity, community, and career growth, with opportunities to

Responsibilities

• Leading and executing operations to achieve daily targets
• Building and maintaining relationships with guests
• Attending to guest feedbacks or complaints
• Ensuring roster is efficiently planned and develop manning guide according to manpower budget
• Identifying training needs and training plans tighten the competency gap
• All HR, logistics & inventory, and admin matters (including welfare)
• Petty cash and banking transactions
• Facility management of the outlet
• Supporting the ways of business development
• Conducting training and develop SOPs

Job description

The Coconut Club in Singapore is seeking a hands-on hospitality operations lead to drive daily performance, guest relations, training, HR, inventory, and admin across the outlet network. You will ensure rosters, budgets, and SOPs are executed, while identifying opportunities to delight guests and elevate service standards.

This role offers a clear path to develop future leaders within a vibrant brand. Join a culture that values inclusivity, community, and career growth, with opportunities to