Senior Home Care Coordinator: End-to-End Case Management

Ren Ci Hospital; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

Ren Ci Hospital is seeking a healthcare administrator to manage referrals and provide end-to-end case management for home care clients requiring Home Personal Care, Home Nursing, Home Therapy, Home Medical and Medical Escort services. The role supports admission processes and coordinates service delivery with a multi-disciplinary team.

The position emphasizes client-oriented service, data accuracy, and efficient process handling, with weekend standby availability and strong MS Office proficiency.

Qualifications

• Diploma in Nursing / Allied Health / Psychology / Counselling / Social Work / Sociology/ Community & Social Service (Eldercare) preferred
• At least 4 years of working experience
• Preferably 1 year of ILTC sector experience
• Proficient in MS Word, Excel, PowerPoint and Outlook
• Must be client-oriented, self-directed, independent yet able to work in a multi-disciplinary team with good interpersonal and communication skills
• Excellent time management, well organised and outcome-focused
• Able to be on standby calls on weekends

Responsibilities

• Manage home care client data base to ensure completeness and accuracy
• Process home care referrals through AIC referral system as liaison
• Perform basic financial assessment for clients or next-of-kin and refer to social worker for assistance
• Perform basic assessment of care needs and conduct home visits when required
• Coordinate with volunteers to engage home care clients meaningfully
• Participate in multi-disciplinary discussions to address social and clinical needs
• Respond to complaints and feedback from clients and next-of-kin
• Manage and schedule deployment of care staff based on preferred date/time/frequency
• Apply for Senior Mobility Fund and process invoices monthly
• Check and verify invoices for services rendered monthly
• Submit data to ILTC and finance for invoice processing monthly
• Collect data for reporting to management and regulatory authorities
• Participate in projects to improve quality of care and services
• Identify service gaps and recommend improvements
• Any other duties as assigned by reporting officer

Skills

Client-oriented

Time management

Interpersonal communication

Independent yet team player

Education

Diploma in Nursing / Allied Health / Psychology / Counselling / Social Work / Sociology/ Community & Social Service (Eldercare)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Ren Ci Hospital is seeking a healthcare administrator to manage referrals and provide end-to-end case management for home care clients requiring Home Personal Care, Home Nursing, Home Therapy, Home Medical and Medical Escort services. The role supports admission processes and coordinates service delivery with a multi-disciplinary team.

The position emphasizes client-oriented service, data accuracy, and efficient process handling, with weekend standby availability and strong MS Office proficiency.