Senior Care Navigator (1-Year Contract)

NTUC Health Co-operative Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

NTUC Health Co-operative Limited is seeking a Senior Care Coordinator (1 Year Contract) to provide client-centric care coordination, discharge planning, and ongoing case management for Home Care services in Singapore.

You will conduct home visits, coordinate service referrals, and collaborate with internal teams and external partners to ensure timely and quality care for elderly clients and their families.

Qualifications

• Diploma or Advanced Diploma in a healthcare-related discipline.
• At least three years of experience in community healthcare settings in Singapore.
• Proficient in Google Workspace and Microsoft Office applications.
• Demonstrate good customer service and communication skills with internal and external stakeholders.
• Fluent in English and at least one additional local language.

Responsibilities

• Information and Referral (I & R): Manage walk-in, online and phone enquiries.
• Service Coordination: Administer coordination of services requested by clients and document promptly.
• Case Management: Conduct regular home visits and follow-ups with clients and caregivers.
• Service Development & Revenue Growth: Participate in programme development and assist with initiatives to grow service utilisation.

Skills

Customer service

Communication

English Fluency

Education

Diploma or Advanced Diploma in a healthcare-related discipline

Tools

Google Workspace

Microsoft Office

Job description

NTUC Health Co-operative Limited is seeking a Senior Care Coordinator (1 Year Contract) to provide client-centric care coordination, discharge planning, and ongoing case management for Home Care services in Singapore.

You will conduct home visits, coordinate service referrals, and collaborate with internal teams and external partners to ensure timely and quality care for elderly clients and their families.