Home Care Executive

Active Global Respite Care Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Active Global Respite Care Pte Ltd is seeking a diligent Admin/Client Services coordinator to support our Home Care team in Singapore. You will handle inquiries, provide policy information, schedule services, and ensure accurate documentation from start to finish.

Reporting to the Home Care Team Lead, you will coordinate invoices, payments, and communications with clients and partners, while upholding SOPs and delivering timely resolutions to issues and escalations.

Qualifications

• At least 1 year of experience in an operational capacity in customer service and administrative roles preferable.
• Diploma or Degree in any field.
• Takes initiative and able to be flexible while adhering to SOPs at the same time.
• Proficiency in Microsoft Office Suite applications.
• Good command of English (Written & verbal).
• Experience in healthcare would be advantageous.
• 5-days work week including rotational Saturdays.
• Must be ready to answer urgent client queries at any time.

Responsibilities

• Report directly to the Home Care Team Lead.
• Answer client inquiries on all Home Care services provided by the organization.
• Provide accurate information to clients on policies, procedures and service.
• Following up promptly and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.
• Schedule staff and clients for the respective services.
• Ensure prompt and accurate documentation for all applications and processes from start to finish including filings.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Ensure prompt issuing of invoices and accuracy in collection of payables.
• Ensure all organization requirements and SOPs are adhered to.
• Participate and represent on behalf of the company’s services with confidence.
• Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.
• Any other duties assigned.

Skills

Microsoft Office

English communication

Client service

Education

Diploma or Degree in any field

Job description

• Report directly to the Home Care Team Lead.

• Answer client inquiries on all Home Care services provided by the organization.

• Provide accurate information to clients on policies, procedures and service.

• Following up promptly and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.

• Schedule staff and clients for the respective services.

• Ensure prompt and accurate documentation for all applications and processes from start to finish including filings.

• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

• Ensure prompt issuing of invoices and accuracy in collection of payables.

• Ensure all organization requirements and SOPs are adhered to.

• Participate and represent on behalf of the company’s services with confidence.

• Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.

• Any other duties assigned.

At least 1 year of experience in an operational capacity in customer service and administrative roles preferable.

• Diploma or Degree in any field.

• Takes initiative and able to be flexible while adhering to SOPs at the same time.

• Proficiency in Microsoft Office Suite applications.

• Good command of English (Written & verbal).

• Experience in healthcare would be advantageous.

• 5-days work week including rotational Saturdays.

• Must be ready to answer urgent client queries at any time.