Senior / Guest Service Executive

VILLAGE HOTEL BUGIS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality provider in Singapore is seeking dedicated individuals to provide excellent guest services. Responsibilities include handling guest complaints, providing accurate information about the hotel and city, and ensuring safety procedures are followed. Candidates should have at least 1 year of experience in hospitality, possess good public relations skills, and be willing to work rotating shifts. Employees enjoy a range of benefits including medical coverage, birthday leave, and annual health screenings.

Benefits

Medical benefits

Flexi leave

Birthday leave & vouchers

Annual health screening

Insurance coverage

Qualifications

• Minimum 1 year experience in a similar capacity in the hospitality industry.
• Able to perform rotating shifts.

Responsibilities

• Provide courteous and efficient service to guests.
• Handle guest complaints promptly according to procedures.
• Ensure guest room security and emergency procedures.

Skills

Public relations skills

Positive attitude

Outgoing personality

Education

Minimum GCE 'O' Level

Tools

Opera system

Job description

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage