Senior/Guest Service Assistant

VIBE HOTEL SINGAPORE ORCHARD; Singapore; On-site; SGD 24,552 - 31,248; Full time

Benefits offered by this job

Medical benefits

Flexible leave

Birthday vouchers

Annual health screening

Insurance coverage

Job summary

A renowned hotel in Singapore is seeking a dedicated service staff member to provide exceptional hospitality. The role involves responding to guest inquiries, ensuring efficient handling of services, and collaborating with multiple departments, including Concierge and Reception. Candidates should have a positive attitude and good communication skills, ideally with experience in hospitality and familiarity with Opera software. Benefits include medical coverage, flexible leave options, and annual health screening.

Qualifications

• Must have a PSLE or equivalent.
• Willing to work rotating shifts.
• Experience in hospitality is preferred.

Responsibilities

• Provide courteous service to guests and respond to complaints.
• Liaise closely with other departments on guests' needs.
• Manage baggage and transport handling efficiently.

Skills

Customer service skills

Communication skills

Positive attitude

Education

PSLE or equivalent

Tools

Opera

Job description

Responsibilities

• Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Establish contact (courtesy calls) with guests and render assistance where necessary.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Any other reasonable job tasks as assigned.

Requirements

• PSLE or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera is preferred.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.