Supervisor, Capella Culturist (Guest Relations)

Capella Hotels and Resorts; Singapore; Sur place; SGD 47 000 - 74 000; Plein temps

Résumé du poste

Capella Hotels and Resorts is seeking a Supervisor, Capella Culturist to assist the Assistant Manager in managing Living Room operations, delivering exclusive guest service tailored to individual needs.

The role focuses on maintaining in-depth knowledge of hotel layouts, local attractions, and vendor information to support guests with personalized concierge services, transportation, and special requests while ensuring seamless daily operations and inventory checks.

Qualifications

• Diploma in Hospitality Management
• Minimum 3 years of experience in front of house role at luxury hotels/resorts
• Exceptional customer service with personalized attention
• Strong communication and interpersonal skills

Responsabilités

• Manage Living Room operations to ensure exclusive guest service
• Handle guest complaints and ensure satisfaction
• Coordinate VIP arrivals and deliveries of amenities

Connaissances

Exceptional customer service

Strong communication

Interpersonal skills

Multitasking

Formation

Diploma in Hospitality Management

Description du poste

The Supervisor, Capella Culturist assist the Assistant Manager, Capella Culturist to manage Living Room operations, ensuring that our guest receives an exclusive guest service that is accurate, courteous, efficient and tailored to the individual requirements of our guests.

The Role

Manage Living Room Operations

• Maintain complete knowledge and understanding of Hotel's and Residence layout, appointments, amenities and locations, all service hours of operations
• Maintain complete knowledge and understanding of local events, local cultural heritage, attractions, holiday schedules, dining and entertainment venue
• Maintain complete knowledge and understanding of all certified vendors information: activities, prices, schedules, penalty policies
• Manage Capella Moments and Capella Curates activities
• Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
• Collect guest preferences for all guests during pre-arrival calls
• Ensures daily line-ups are being conducted effectively
• Responsible for monthly inventory checks where required

Drive Service and Operational Excellence

• Handle guest complaints by following the procedures and ensuring guest satisfaction
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
• Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities. Communicate pertinent guest information to designated departments/personnel (i.e., special requests)

Talent Profile

• Diploma in Hospitality Management
• Minimum 3 years of experience in front of house role at luxury hotels/resorts
• Exceptional customer service skills with a focus on personalized attention
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Knowledge of local attractions, dining options and activities preferred