Luxury Guest Relations Supervisor

Capella Hotels and Resorts; Singapore; Presencial; SGD 47 000 - 74 000; Tempo integral

Resumo da oferta

Capella Hotels and Resorts is seeking a Supervisor, Capella Culturist to assist the Assistant Manager in managing Living Room operations, delivering exclusive guest service tailored to individual needs.

The role focuses on maintaining in-depth knowledge of hotel layouts, local attractions, and vendor information to support guests with personalized concierge services, transportation, and special requests while ensuring seamless daily operations and inventory checks.

Qualificações

• Diploma in Hospitality Management
• Minimum 3 years of experience in front of house role at luxury hotels/resorts
• Exceptional customer service with personalized attention
• Strong communication and interpersonal skills

Responsabilidades

• Manage Living Room operations to ensure exclusive guest service
• Handle guest complaints and ensure satisfaction
• Coordinate VIP arrivals and deliveries of amenities

Conhecimentos

Exceptional customer service

Strong communication

Interpersonal skills

Multitasking

Formação académica

Diploma in Hospitality Management

Descrição da oferta de emprego

Capella Hotels and Resorts is seeking a Supervisor, Capella Culturist to assist the Assistant Manager in managing Living Room operations, delivering exclusive guest service tailored to individual needs.

The role focuses on maintaining in-depth knowledge of hotel layouts, local attractions, and vendor information to support guests with personalized concierge services, transportation, and special requests while ensuring seamless daily operations and inventory checks.